Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!

About Aptean

Aptean  provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds – with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That is why over 2,500 highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.

Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.

Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.

Job Description

Provide functional and technical support to Aptean customers.  Researches and resolves advanced problems and issues, adheres to Aptean Best Practices, manages customer complaints and escalations.  Ensures that all support issues are resolved to customer’s satisfaction. Develops materials and processes to enable customer self-service where appropriate. Requires interface with other team members and customers.  May involve travel to customer sites.

Knowledge: Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Experience in software support and manufacturing is a plus.

Complexity: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.

Supervision: Determines methods and procedures on new assignments.  Ensures high priority and high profile cases are being addressed appropriately.

Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)

Required     Preferred          Degree/Certification

 ☒              ☐                   Bachelor’s degree

 ☐              ☐                   Master’s degree

 ☐              ☐                   Ph.D.

 ☐              ☐                   J.D. (law)

 ☐              ☐                   Certification:

 ☐              ☐                   Registration:

 ☐              ☐                   Licensure:

 ☐              ☐                   Other:

Work Experience (Indicate the approximate years of relevant work experience necessary for this position)

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent experience. Typical range is 4-7 years. 

Depending on position, experience can range from 3-6 years.  Experience working with multiple stakeholders in problem-solving environment is preferred.

Knowledge

Business application support, particularly in manufacturing and ERP software.  

Skills and Abilities

Strong understanding of relational database concepts and architecture.

Excellent time management and organizational skills, requiring minimal supervision.

Excellent verbal and written communication skills.

Strong analytical problem solving and decision making skills.

Ability to work efficiently and independently and do whatever it takes to get the job done.

Ability to handle difficult or sensitive situations with diplomacy and tact.

Track record in providing outstanding customer service.

If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!