Build your future with Sovos.

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below.  Don’t check all the boxes? Apply anyway!  We are focused on hiring the right people, not the “right” CVs.

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

The Work You’ll Do:

The Director, Client Support Spanish Speaking Americas will oversee members of the Support team that delivers client support for clients utilizing Sovos’ products and/or service offerings. The director is responsible for ensuring that all services are successfully supported in a timely fashion while delivering an outstanding customer service experience.  This individual is passionate about client service and leading others, is extremely detail oriented and organized, and is an excellent communicator.

Job Responsibilities:

• Manages Support team and is accountable for service levels and process controls for team
• Provides strong leadership, guidance, and mentorship to the team
• Responsible for interviewing, hiring, training, coaching, mentoring, assigning work, appraising performance, rewarding, and disciplining employees
• Monitors team execution of client projects, including execution of activities, status reporting, issue management, and client service level outcome alignment
• Monitors client activities to ensure timely completion of tasks
• Provides assistance to the team in resolving client issues
• Manages client escalations
• Defines and leads team to successful completion of department goals
• Assists in drafting/revising Statement of Work documents
• Drive cross-functional initiatives to reduce customer incidents and to reduce support costs and improve the customer experience.
• Defines and reports on client utilization and other efficiency and quality metrics
• Demonstrate initiative, drive and determination to achieve results, success and growth
• Takes full responsibility for ensuring internal and external customer satisfaction
• Act with integrity and demonstrates ethical behavior in all matters with all stakeholders
• Adhere to a culture of professionalism, operational excellence and drive for results
• Maintain a high level of energy, enthusiasm, engagement and commitment to action
• Demonstrate a high degree of self-awareness and commitment to personal development and learning
• Participates in local M&A integration as necessary and as assigned in related countries in scope.

What We Need From You:

• 7+ years of service related work experience preferred
• 5+ years of leadership experience in support
• Experience managing in a matrix environment with a U.S. based organisation preferred
• Experience in a Support organisation providing services related to products of SAP ecosystem (desirable)
• Strong time management, organisational and decision making skill
• Ability to lead and empower teams to achieve individual and operational goals
• Ability to uncover insights from data and iterate quickly to improve performance
• Highly motivated individual who thrives in a fast-paced team environment and is readily adaptable to changing market and organisational requirements
• Ability to consistently produce results on time and within budget
• Ability to bridge the gap between strategy and tactical execution
• Strong overall work ethic and tolerance for ambiguity with desire to operate in a practical, hands-on environment.
• Excellent written and oral communication skills and high degree of self-awareness and commitment to personal development and learning. 
• Excellent spoken and written English language skills required
• Can learn quickly and communicate effectively in a fast-paced environment
• Can execute on a number of tasks simultaneously
• Acts with integrity and demonstrates ethical behaviour in all matters with all stakeholders.
• Proficient understanding of business sensitivities and confidentiality

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

• Continuing opportunities for further Learning & Development
• Progressive Wellness Program
• A chance to work with talented and passionate people in a rewarding and values-driven environment!
• Mentoring Programs
• Management Bootcamps and Development Trainings
• Yearly performance reviews where compensation and performance are assessed and rewarded generously
• Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well!)
• Visit our careers page to learn more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by HG and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter