Build your future with Sovos.
If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.
Sound like this might be the opportunity you have been looking for?
Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” CVs.
It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.
The Work You'll Do:
Provide technical support on regular production issues, processes and procedures; resolve product and service concerns and/or opportunities by utilizing product knowledge and organization acumen. Support cross teams; act as the subject matter expert for multiple products and/or functions (confined to Sales, Use & VAT). Participate in cross functional meetings. Develop relationships internally and externally that foster collaboration; maintain a knowledge level of support areas conducive for effective analysis of solutions.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
More specifically, you will:
- Provide superior technical support to internal and external users regarding the resolution of production issues, processes, and procedures
- Respond promptly and professionally
- Analyze impact and scope to determine Level 1, Level 2 and Level 3 issue resolution
- Assist in all technical problems (i.e. performance, security, etc.) for the multi-products supported
- Effectively troubleshoot, replicate and develop workarounds as needed and in interim to ensure client service
- Document and communicate the results to internal and external users, corporate development, external business partners, and/or clients
- Identify user needs and requirements to existing and proposed system issues
- Document user requirements thoroughly via the Client Portal
- Maintain appropriate record of resolution through the CRM system
- Use Knowledge Management database to locate solutions to issues
- Ensure case notes thoroughly detail the problem and resolution are comprehensive of the issue and are documented professionally
- Provide complex technical expertise for industry standard, database applications
- Review and communicate compliance obligations, highlighting client service opportunities and/or enhancements
- Act as liaison between internal and external users, professional services, product development to ensure high impact problems are resolved in a timely and satisfactory manner
- Provide technical support to all levels of organization regarding the resolution of product and client issues
What We Need From You:
- Tax Technology experience required. Proven leadership abilities and talent.
- Bachelor’s Degree Business, Finance, Technology or equivalent.
- 2-4 years of experience with identifying, resolving, and implementing system modifications and enhancements. Highly Expert working knowledge of complex business operations.
- Proven ability to influence the performance of other associates and to contribute to significant and external impacts related to complex business issues.
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Mentoring Programs
- Management Bootcamps and Development Trainings
- Yearly performance reviews where compensation and performance are assessed and rewarded generously
- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well!)
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.
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