Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

At Sovos, we help businesses across Europe and beyond stay ahead of an increasingly complex regulatory landscape. As a Technical Support Engineer (L1), you'll be a key part of our EMEA Client Support team — serving as a first point of contact for customers using our compliance and tax solutions, resolving issues efficiently, and collaborating with senior engineers to deliver a consistently high-quality support experience.

More specifically, you will:

• Act as a first point of contact for customers across the EMEA region, communicating clearly and professionally and setting accurate expectations on next steps and timelines
• Handle Level 1 support requests related to APR (VAT Filing), SVR, IPT, and VAT Determination
• Support customers using Compliance Network, including initial investigation of reported issues
• Perform first-level technical troubleshooting to resolve common issues, collecting screenshots, error messages, and reproduction steps as needed
• Escalate issues appropriately with clear, complete documentation
• Maintain accurate and up-to-date case records in internal systems
• Follow documented processes and compliance guidelines when handling cases
• Leverage AI-assisted tools to improve response quality, case documentation, and troubleshooting efficiency
• Contribute to a positive team culture through reliability, knowledge sharing, and collaboration

What We Need From You

• Fluent English, written and spoken
• Comfortable with Microsoft Office / Microsoft 365
• Experience troubleshooting technical issues in a support or service environment
• Strong communication skills and a customer-focused mindset
• Ability to manage workload effectively in a high-volume environment
• Attention to detail and comfort working within structured processes
• Familiarity with AI tools to support case research, documentation, or issue resolution is a plus
• Experience with APIs, system integrations, or reading logs/error messages is a plus
• Experience with Salesforce or similar CRM/ticketing tools is a plus
• Prior SaaS support experience or exposure to compliance, tax, or regulatory software is a plus
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Health Insurance
• Life Insurance
• Personal Accidents Insurance
• Meal Allowance
• Continuing opportunities for further Learning & Development
• A chance to work with talented and passionate people in a rewarding and values-driven environment!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.