Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!
Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Role
At Sovos, we're looking for a Technical Support Specialist to serve as the vital connection between our SaaS platform and the customers who depend on it. You'll resolve escalated technical issues, ensure smooth customer experiences, and help us improve our product through feedback and collaboration.
More specifically, you will:
- Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner, troubleshooting software issues by replicating problems, identifying root causes, and implementing solutions.
- Document all customer interactions, issues, and resolutions in the support ticketing system, and escalate complex technical problems to appropriate teams when necessary.
- Create and maintain knowledge base articles and troubleshooting guides, leveraging AI tools to improve content quality and discoverability.
- Provide product training and onboarding assistance to new customers, conducting regular follow-ups to ensure satisfaction with resolutions.
- Identify recurring issues and collaborate with product teams on improvement opportunities, staying current with product updates, new features, and technical developments.
- Participate in on-call rotations to provide after-hours support when needed.
What You Bring to Sovos
- You can troubleshoot complex technical issues in a customer-facing environment, with technical aptitude and the ability to quickly learn new software platforms and technologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users in a patient and empathetic manner, even during high-stress situations.
- Problem-solving mindset with strong analytical and diagnostic abilities, and comfort with AI-assisted workflows and tools.
- Experience tracking and managing support cases through ticketing systems (we use Jira and Salesforce), along with a basic understanding of web technologies, APIs, and integration concepts.
- Able to manage workload independently with the ability to work independently while also collaborating effectively with team members, balancing multiple support cases with varying priorities.
- Fluent in English for phone calls and written communication to customers, plus fluency in one of the following: Spanish, Portuguese, or Turkish.
- Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.
The Process
We believe in a transparent and comprehensive hiring process. Here's what you might expect:
1
Pre-Employment Assessment
Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.
2
Video Interview
A chance to meet as many qualified applicants as possible and get to know you beyond your resume.
3
Meeting with a Recruiter
A conversation to talk through the role, your experience, and your goals.
4
Live Interviews with the Hiring Team
Meet the people you'll work with and dig into the day-to-day of the role.
Life at Sovos
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Global Mentoring Program
- AI Tools and Technology from Day 1
- Continuous Learning and Development
- Language Learning Support
- Global Employee Recognition Platform and Programs
- Global Parental Leave Policy
- Comprehensive Health Insurance
- Life Insurance
- Monthly Meal Vouchers
- Gym Membership Subsidy (Tucumán)
Equal Opportunity Employer
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.
Ready to make your move?
We'd love to hear from you. Use the Apply button at the top of this page to submit your application.