Cvent is a leading meetings, events and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services – online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities – have positioned us a major player in the estimated $565 billion global meetings and events industry.
The ideal candidate should be customer centric, extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We’re looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service.
Role & Responsibilities:
- Manage a portfolio of Enterprise and/or TPP accounts.
- Cultivate new business opportunities and share findings with sales
- Maintain strong advisory relationship with key client contacts to drive adoption
- Monitor user compliance and recommend strategies to increase usage/compliance
- Conduct strategic business reviews to gauge progress, identify areas for improvement
- Gather and maintain key client metrics to achieve client/company objectives
- Produce client deliverables such as communication plans, SOP’s, strategic account plans, etc.
- Manage activities and liaise between the client and the various Cvent departments including Technology, Sales, Client Services, Professional Services and Marketing
- Consult on best practices for enterprise meeting management technology and event sourcing
- Document, route and track feature requests, and provide client with progress updates
- Contribute towards internal departmental process documentation
- Provide consultation on business processes and best practices as it relates to enterprise meeting management technology and event sourcing
- Demonstrate product knowledge and gather client requirements for future product releases
Implementation Preparation Responsibilities for new projects:
- Convey information on users, user roles, groups, permissions and visibility
- Convey meeting planning processes and best practices for workflow configuration
- Identify the need for Event templates
- Understand enterprise-level reporting
- Coordinate meetings between Cvent and client’s IT resources on integration projects
The Ideal Candidate:
- BA or BS degree (or equivalent meetings industry experience)
- Experience working in Fortune 500 corporation, travel, hospitality, software or other high-tech industry a plus
- Prior use of online registration and booking tools preferred
- General understanding of meeting-related business processes
- Ability to communicate effectively with clients and internal team members
- Strong organizational skills and attention to detail for data management and documentation
- Ability to work independently and manage multiple projects simultaneously
- Collaborates with IT, Procurement, Travel and the core meetings stakeholder team
- Proficiency with Microsoft Word, Excel, PowerPoint and Outlook
- Prior use of products such as Salesforce.com and WebEx a plus
- Ability to travel up to 25%