Acute Services Case Manager

Boulder: (Crisis/Addiction Center)

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Job Description

Mental Health Partners offers a diverse, quality work environment, a competitive salary and a comprehensive benefits package. Our benefits include a very generous paid time-off policy (paid holidays, paid vacation and paid personal days-off), medical, dental, vision, flexible spending accounts, and percentage match-up retirement contribution. We are an Equal Opportunity Employer.

MHP application and background check required

If selected as a provider for this clinical service position, you will be required to provide proof of education and transcripts (and proof of licensure, if applicable) and pass all required background checks prior to hire.   You will also be required to complete MHP’s credentialing process and attend new hire orientation/training before you will be able to begin work.

MHP follows CDC and Public Health guidelines for COVID safety.

MHP pays an evening differential from 3:30pm-11:30pm of 10%

and an overnight differential from 11:30pm-7:30am of 20%


The Acute Services Case Manager provides the coordination of a client’s care needs and plan in collaboration and continuous partnership with clients and their family/caregiver(s), any specialty providers and staff, and community resources in a team approach. The case manager supports the Acute Care Services workflow in a collaborative team environment. This position works on the addiction recovery team with clients who are struggling with substance use disorders and/or co-occurring disorders who have complex needs.

Job Summary: 

The Acute Services Case Manager is largely responsible for managing the documentation and case management pieces related to each client’s care. Acute services is inclusive of intensive substance use as well as mental health disorders that are co-occurring. This includes medication addiction treatment, individual therapy, group therapy, and crisis services. The case manager is largely responsible for constructing, completing, and coordinating the care plan with the client and the treatment team.  The case manager also serves as the contact point, advocate, and informational resource for clients, treatment team, family/caregiver(s), and community resources. The case manager is responsible for preparing and completing client forms, entering forms and disclosures into the EHR, and assistance with client follow-up and coordination of care.

Essential Functions:

  • Welcomes clients to the Crisis and Addiction Services, identify case manager role to clients and provide a brief orientation for the facility and relevant policies
  • Completes required administrative EHR entries as related to client’s entire episode of care, including completing screening and assement forms with clients
  • Assists with care coordination and intensive case management to meet the client’s needs
  • Assists colleagues with follow-up as needed and works collaboratively with the team to manage the client’s episode of care
  • Provides consistent client support including managing relapse and crisis intervention as needed
  • Completes documentation of services consistent with clinical and administrative policie and procedures
  • Meets defined individual and department goals, activity metrics and Key Performance Indicators
  • Promotes, supports and demonstrates MHP’s mission, vision and values through both behavior and job performance and adheres to policies, procedures, MHP’s Compliance Plan and Standards of Conduct on a day to day basis
  • Effectively interacts and communicates with other MHP staff/clients/customers/partners/etc.
  • Effective collaboration with partners and outside agencies
  • Regular and consistent attendance is required to perform other essential functions of the job
  • Engages extended stay Detox clients in treatment resources through field trips to outside providers
  • Collaborates with withdrawal management and crisis staff on an on-going basis
  • Provides outreach by placing reminder calls to clients for scheduled MHP appointments
  • Assists with coordination of IC’s, level of care assessments, inpatient admissions, care coordination through various levels of care
  • Other duties as assigned



Skills & Requirements


  • Bachelor’s Degree in Psychology, Social Work, Counseling, or related field preferred or one-year experience in the behavioral health field for non-related Bachelor’s degree 
  • At least 2 years prior experience in an intensive substance use disorder clinical setting preferred
  • CAC certification or higher preferred
  • Current CPR certification or ability to obtain CPR certification within 30 days of hire
  • QMAP certification required; if not already certified must become certified within 60 days of hire
  • Must receive the flu shot annually
  • Must be 21 years old, have a safe driving record, current Colorado drivers license and ability to travel within Boulder and Broomfield Counties


  • Working knowledge of and commitment to addictions and their treatments
  • Must have a recovery orientation
  • Ability to quickly create a working alliance with clients
  • Ability to triage and prioritize clients according to workflow
  • Ability to learn and understand program policies and procedures
  • Ability to make good judgments regarding client related issues of a confidential, legal or medical nature
  • Ability to monitor client vital signs
  • Ability to work with minimal supervision
  • Must be able to effectively work with other staff, partner agencies and the public
  • Excellent interpersonal, verbal and written communication skills
  • Must be able to work effectively with intoxicated clients
  • Excellent de-escalation and problem-solving skills and ability to remain calm and focused in a chaotic environment by managing difficult or emotional situations
  • Strong analytical, critical thinking and problem-solving skills
  • Some knowledge of substance use, including symptoms of intoxication and withdrawal, and psychiatric medications
  • Willingness to pitch in and get the job done and the belief that no task is beneath you
  • Ability to work independently as well as in a team setting and with a larger treatment team
  • Must be competent in working with people of diverse cultural and ethnic backgrounds
  • Demonstrated computer proficiency including use of electronic health record and MS Office products and ability to learn new tools as needed
  • Bicultural/Bilingual (Spanish) preferred

Working Environment

  • General office environment and client environments
  • Must be able to work in a shared office space with frequent interruptions
  • May include working with people in acute distress or crisis
  • May require travel to several MHP sites throughout Boulder and Broomfield counties to attend meetings