JOB SUMMARY:

The Collections Associate is responsible for collections of customer accounts and analysis of customer account activity, account reconciliations, cash applications, negotiating payment plans with customers, interacting with outside credit agencies, miscellaneous billings and credit memos, process improvements and required reporting functions. This job works in Business to Business (B2B) collections.

KNOWLEDGE/SKILLS/ABILITIES:

• Strong communication, interpersonal and leadership skills
• Excellent negotiation and problem-solving skills
• Microsoft Office products and ERP system experience
• Understands purpose and scope of legal documentation, and the terms and conditions of the sales and installations contracts of company’s products
• Knowledge and understanding of systems - Oracle, Salesforce, CashPro, Auto, Customer Portal, UTA, Vertex, additional systems needed to complete responsibilities as assigned
• Sorting, organizing and creating rules in Outlook
• Understand and utilize Excel and tools for efficiency; sorting, searching, v-lookup, macros, pivot, filters.
• Ability to multi-task, prioritize and work well in a fast paced, team-oriented environment.
• Bachelor’s Degree in Accounting or 0-3 years collections experience.
• Spanish speaking preferred but not required.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Compile and review current and potential customer credit data
• Maintain customer receivable accounts within Company guidelines, manage invoice to cash process.
• Process incoming payments via credit card and ETF, directing customers to Customer Portal for online payments.
• Customer account reconciliation and analysis
• Minimize bad debt risk and maximize accounts receivable collections
• Support various Omnitracs teams on A/R and collection efforts and date to ensure accurate billing and resolution.
• Establish good rapport with all customers assigned in portfolio.
• Provide credit checks and analysis on an as needed basis.
• Provide timely, clear, and accurate response to internal and external customers.
• Special projects and AdHoc requests regularly.

Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.

Omnitracs LLC, is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.