Sales Support Specialist

The Sales Support Specialist plays an integral role partnering with the operations and sales while providing administrative and sales support to internal and external customers.

Qualifications:                   

• Great organizational and communication skills.
• Strong inside sales skills, including the ability to anticipate the needs of customers and follow through with the appropriate action or solution.
• Is able to quickly establish rapport with customers.
• Understands the value of teamwork and exudes a positive attitude and energy level.
• Dedicated to learning from others – shares information and asks questions.
• Has the flexibility to work additional and/or different hours based on the seasonality of the business – including additional training and meetings.
• Assist walk-in clients with general questions and small or mid-sized orders.
• Answer phones and email inquiries.
• Assist client from start to finish with event inventory needs.
• Become proficient with Social Tables CAD program to create and modify event layouts.
• Apply payments to customer orders.
• Adhere to company policies and pricing structures.
• Handle administrative tasks of PR division.
• Assist with other duties or projects as assigned.
• Must be able to apply logical thinking to a wide range of problems, collect data, draw conclusions, and offer conGreat organization and communication skills.
• Must have proficient mathematical skills to solve problems.
• Must be able to speak English clearly and write legibly.
• Must be able to gather, identify essential information, and problem solve.
• Strong computer skills, proficient in Microsoft word, Outlook, and Excel. (Training on internal software will be provided.)
• Ability to sit and operate computers for data entry most hours of the day. The job requires constant interaction with internal staff and the public. Customer service skills and patience are essential for the success of this position.
• Use initiative, independent judgment and problem solving within established procedural guidelines, carries out all job responsibilities with maximum independence. Exercises judgment and discretion in decision-making involving the planning and execution of support work for the department. Independently and proactively anticipates the needs and support requirements of the PRX division based on broad knowledge of the work.
• The ability to establish process, systems, and procedures to achieve intended outcomes.
• Must be able to identify short and long range goals and design plans to attain them and understand the needs of a situation in order to establish effective action plans.

Experience:                      

2 years of professional customer service/sales and administrative duties experience required. Bachelor’s degree in related field preferred.  In lieu of degree, additional experience may be considered.   

Physical Demands:

• Employee is regularly required to sit for long periods of time.
• Must have sufficient clarity of speech and hearing.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus, and ability to read from a computer screen for extended periods of time with or without corrective lenses.
• The employee is required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard for extended periods of time.
• The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Must be able to lift 15 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.