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Multi-Unit General Manager

Newark, NJ- EWR | Operations | Full Time
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Company Information
Job Description


OTG Multi-Unit General Manager
The Multi-Unit General Manager is the management leader in our OTG units; this position is responsible for all day to day restaurant operations for multiple concepts and crewmember performance. This may include Front of the House/Back of the House staffing, development and training, food quality and presentation, guest services, and the maintenance of all policies and procedures in the restaurants. The Team Lead is accountable for business results in support of operational goals and for assisting managers and crewmembers in implementing changes and results.

Responsibilities of the Multi-Unit General Manager:    

  • Set the vision and goals for the terminal inspire all crewmembers, salaried and hourly to be “all-in” in the delivery of these goals
  • Implement strategies which drive budgetary goals, for initiating and leading operational changes, and assist General Managers in implementing changes and results
  • Ensure all crewmembers have the necessary information, tools and resources to deliver a great guest experience.
  • Serve as a point of contact the traveling public, resolving issues as needed
  • Cultivate and strengthening relationships with Airport Leadership including the airlines, management companies, and other governmental or regulatory agencies
  • Accountable for driving business results in support of operational goals
  • Responsible for ensuring professional development and performance management of all salaried crewmembers 
  • Provides a workplace free from hazards, following all safety policies set forth by the company, and conforming to any laws and regulations related to the workplace 
  • Continuously improvement of the crewmember experience using the OTG culture and values
  • Develop oneself to take full responsibility for an airport terminal when training and success has been completed 

What we offer:

  • Competitive pay
  • Comprehensive benefits package including medical/dental, plus more
  • Life & Disability
  • Voluntary Short-Term Disability and Long-Term Disability
  • Flexible Spending Account (FAS)
  • 401k – Company Match Available
  • Paid Vacation
  • An opportunity to grow and learn through personal career development
  • And more!


Skills & Requirements


  • Bachelor’s Degree or equivalent in Hospitality, Business or Culinary Arts  
  • Five - seven years of general management experience in a high quality hospitality environment
  • Demonstrated results creating a high-performance workplace through cultural leadership that sustains results
  • Minimum three years’ management experience in high-volume multi-unit operations
  • Minimum three years’ management experience in alcoholic beverage service
  • Proficient knowledge of P&L, budgeting and forecasting
  • Knowledge of marketing techniques and their impact on business results
  • Experience in guest relations, negotiations and resolving complaints
  • Excellent verbal and written communication skills
  • Commitment to service of guests and all crewmembers
  • High integrity, work ethic, passion and commitment to OTG values
  • Ability to train, delegate, coach and develop managers and crewmembers
  • Knowledge of / certification in/ adherence to safety and food sanitation, as well as responsible alcohol service
  • Ability to work flexible hours, days, shifts, including holidays