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Terminal Director

New York, NY- JFK | Operations | Full Time
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Job Description

Position Summary:

As the Terminal Director, you will play a critical role for a company transforming the airport experience. At OTG, we view travel as a lifestyle, and our mission is to treat the airport itself as a destination. By combining great food, world-class beverage programs, cutting edge design and state-of-the-art technology, OTG is delivering a traveler’s oasis, a place within the airport where the pressures of the day soon recede. This role serves as the General Manager for the full OTG experience.

The Terminal Director is a senior member of the OTG Management team, and ultimately responsible for OTG operations within a designated airport terminal including, but not limited to, bringing the OTG culture to life through all touchpoints, running great restaurant and market operations, ensuring pristine facilities, compliance with airport, safety, sanitation and statutory regulations, the hiring, training, evaluation and growth of the best crew member talent. The Director serves as the OTG point of contact for the Airport Management Authority.

The Director is accountable for driving business results in support of operational goals, for ensuring budgetary goals, for initiating and leading operational changes, and for assisting Team Leader/General Managers in implementing changes that bring positive results. The Terminal Director is ultimately responsible for ensuring a positive experience for OTG guests and crewmembers.


  •  Set the vision and goals for the terminal inspire all crewmembers, salaried and hourly to be “all-in” in the

    delivery of these goals

  •  Implement strategies which drive budgetary goals, for initiating and leading operational changes, and

    assist General Managers in implementing changes and results

  •  Ensure all crewmembers have the necessary information, tools and resources to deliver a great guest


  •  Serve as a point of contact the traveling public, resolving issues as needed

  •  Cultivate and strengthening relationships with Airport Leadership including the airlines, management

    companies, and other governmental or regulatory agencies

  •  Accountable for driving business results in support of operational goals

  •  Responsible for ensuring professional development and performance management of all salaried


  •  Provides a workplace free from hazards, following all safety policies set forth by the company, and

    conforming to any laws and regulations related to the workplace

  •  Continuously improvement of the crewmember experience using the OTG culture and values

  •  Develop oneself to take full responsibility for an airport terminal when training and success has been completed

Skills & Requirements


  • Five - seven years of general management experience in a high quality hospitality environment

  • Demonstrated results creating a high-performance workplace through cultural leadership that sustains


  • Minimum three years’ management experience in high-volume multi-unit operations

  • Minimum three years’ management experience in alcoholic beverage service

  • Proficient knowledge of P&L, budgeting and forecasting

  • Knowledge of marketing techniques and their impact on business results

  • Experience in guest relations, negotiations and resolving complaints

  • Excellent verbal and written communication skills

  • Commitment to service of guests and all crewmembers

  • High integrity, work ethic, passion and commitment to OTG values

  • Ability to train, delegate, coach and development managers and crewmembers

  • Knowledge of / certification in/ adherence to safety and food sanitation, as well as responsible alcohol


  • Ability to work flexible hours, days, shifts, including holidays

  • Ability to clear OTG background checks as well as any requirements to obtain Airport badges.