As the Terminal Director, you will play a critical role for a company transforming the airport experience. At OTG, we view travel as a lifestyle, and our mission is to treat the airport itself as a destination. By combining great food, world-class beverage programs, cutting edge design and state-of-the-art technology, OTG is delivering a traveler’s oasis, a place within the airport where the pressures of the day soon recede. This role serves as the General Manager for the full OTG experience.
The Terminal Director is a senior member of the OTG Management team, and ultimately responsible for OTG operations within a designated airport terminal including, but not limited to, bringing the OTG culture to life through all touchpoints, running great restaurant and market operations, ensuring pristine facilities, compliance with airport, safety, sanitation and statutory regulations, the hiring, training, evaluation and growth of the best crew member talent. The Director serves as the OTG point of contact for the Airport Management Authority.
The Director is accountable for driving business results in support of operational goals, for ensuring budgetary goals, for initiating and leading operational changes, and for assisting Team Leader/General Managers in implementing changes that bring positive results. The Terminal Director is ultimately responsible for ensuring a positive experience for OTG guests and crewmembers.
Set the vision and goals for the terminal inspire all crewmembers, salaried and hourly to be “all-in” in the
delivery of these goals
Implement strategies which drive budgetary goals, for initiating and leading operational changes, and
assist General Managers in implementing changes and results
Ensure all crewmembers have the necessary information, tools and resources to deliver a great guest
Serve as a point of contact the traveling public, resolving issues as needed
Cultivate and strengthening relationships with Airport Leadership including the airlines, management
companies, and other governmental or regulatory agencies
Accountable for driving business results in support of operational goals
Responsible for ensuring professional development and performance management of all salaried
Provides a workplace free from hazards, following all safety policies set forth by the company, and
conforming to any laws and regulations related to the workplace
Continuously improvement of the crewmember experience using the OTG culture and values
Develop oneself to take full responsibility for an airport terminal when training and success has been completed