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Specialty Markets General Manager

New York, NY- JFK | Operations | Full Time
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Company Information
Job Description

OTG Specialty Market General Manager

An OTG Market General Manager is the management leader in our CIBO market retail operations; this position is responsible for all day to day CIBO operations for several markers. With over 100 outlets across 10 major airports, CIBO Express Gourmet Markets is the upgrade our guests have been waiting for, offering today’s traveler on the go a uniquely curated assortment of ready-made provisions. From delicious, fresh, and wholesome foods, to top-line health and beauty solutions, to singular gifts and leading-edge electronics!  As a Market General Manager your responsibilities may include crewmember development and training, adherence to all OTG /and concept policies and procedures, inventory, store facility, and responsibility for tracking revenues and cash accounts for several locations.

Responsibilities of the Market General Manager:

  • Ensures responsibility for daily operations, including: opening and closing, inventory maintenance, stock organizing, transaction reporting, etc
  • Identify strategies that lead to increased revenue and crewmember engagement through training and development
  • Maintain weekly staff schedule ensuring fair distribution of hours to all staff, using the most cost-effective staffing and adhering to staffing budget
  • Work closely with the Terminal Director and  Operations Manager to ensure a smooth operation
  • Coach, mentor, and develop the management skills of managers and supervisors.
  • Ensure all work is carried out in compliance with Health & Safety regulations
  • Ensure a high level of service for all guests by dealing with inquiries as well as complaints from customers in an efficient and courteous manner
  • Perform any other duties as directed by the Terminal Director / Operations Manager

What we offer:

  • Competitive pay
  • Comprehensive benefits package including medical/dental, plus more
  • Life & Disability
  • Voluntary Short-Term Disability and Long-Term Disability
  • Flexible Spending Account (FAS)
  • 401k – Company Match Available
  • Paid Vacation
  • An opportunity to grow and learn through personal career development
  • And more!
Skills & Requirements


  • Bachelor’s Degree or equivalent in Hospitality, Business or Culinary Arts
  • Minimum three-five years of senior managerial experience in multi-unit concepts
  • Minimum 2 years of management experience  in retail/concession/restaurants
  • Excellent verbal and written communication skills
  • Commitment to service of customers, crew, co-workers and management
  • Demonstrated leadership ability; ability to lead by example
  • High integrity and honesty
  • High Work Ethic, passion and commitment
  • Ability to work flexible hours, days, shifts, holidays; business needs vary with weather/ traffic
  • Demonstrated coaching and development skills
  • Knowledge and commitment to safety and food sanitation
  • Ability to clear background check for company and Airport badge