***ALL CANDIDATES MUST HAVE EXPERIENCE WORKING IN EITHER RESTAURANTS OR THE HOSPITALITY INDUSTRY***
OTG Operations Manager
The Operations Manager is a member of the OTG Management team, and ultimately responsible for OTG operations within a designated airport terminal including, but not limited to, overall airport and safety compliance, restaurant operations, facilities, revenue generation, sanitation and statutory regulations, and manager and crewmember staffing, training and performance.
Responsibilities of the Operations Manager:
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Serve as an alternate OTG point of contact with the airport authority
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Accountable for driving business results in support of operational goals
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Ensure budgetary goals are met
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Initiate and leading operational changes
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Assist Team Leads, Restaurant Managers and Supervisors in implementing changes and results
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Ensure professional development of Team Leads and subordinate managers
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Ensure performance management and development of crewmembers
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Ensure a positive OTG experience among OTG guests and is the lead support person on the floor
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Maintain total accountability including FOH & BOH labor cost, budgets and projections;
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Non-alcoholic beverage costs; Liquor, beer and wine costs; and
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Bar-related costs; Linen costs; Paper costs; Janitorial service costs
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FOH/ BOH repair, organization and cleanliness
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Ensure service area organization and cleanliness is followed regularly
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Perform safety inspections and document results and short-falls
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Deal with complaints in an efficient and courteous manner; Ensure customer complaint forms are completed and provide recommendations for future.
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Deal with inquiries from customers and potential customers
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Follow up and address Mystery Shopper Reports
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Communicate any service/ guest issues to the Airport Director.
What we offer:
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Competitive pay
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Comprehensive benefits package including medical/dental, plus more
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Life & Disability
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Voluntary Short-Term Disability and Long-Term Disability
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Flexible Spending Account (FAS)
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401k – Company Match Available
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Paid Vacation
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An opportunity to grow and learn through personal career development
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And more!