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Operations Manager

New York, NY- LGA | Operations | Full Time
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Job Description


OTG Operations Manager

The Operations Manager is a member of the OTG Management team, and ultimately responsible for OTG operations within a designated airport terminal including, but not limited to, overall airport and safety compliance, restaurant operations, facilities, revenue generation, sanitation and statutory regulations, and manager and crewmember staffing, training and performance.


Responsibilities of the Operations Manager:   

  • Serve as an alternate OTG point of contact with the airport authority
  • Accountable for driving business results in support of operational goals
  • Ensure budgetary goals are met
  • Initiate and leading operational changes
  • Assist Team Leads, Restaurant Managers and Supervisors in implementing changes and results
  • Ensure professional development of Team Leads and subordinate managers
  • Ensure performance management and development of crewmembers
  • Ensure a positive OTG experience among OTG guests and is the lead support person on the floor
  • Maintain total accountability including FOH & BOH labor cost, budgets and projections;
  • Non-alcoholic beverage costs; Liquor, beer and wine costs; and
  • Bar-related costs; Linen costs; Paper costs; Janitorial service costs
  • FOH/ BOH repair, organization and cleanliness
  • Ensure service area organization and cleanliness is followed regularly
  • Perform safety inspections and document results and short-falls
  • Deal with complaints in an efficient and courteous manner; Ensure customer complaint forms are completed and provide recommendations for future.
  • Deal with inquiries from customers and potential customers
  • Follow up and address Mystery Shopper Reports
  • Communicate any service/ guest issues to the Airport Director.

What we offer:

  • Competitive pay
  • Comprehensive benefits package including medical/dental, plus more
  • Life & Disability
  • Voluntary Short-Term Disability and Long-Term Disability
  • Flexible Spending Account (FAS)
  • 401k – Company Match Available
  • Paid Vacation
  • An opportunity to grow and learn through personal career development
  • And more!
Skills & Requirements
  • Bachelor’s Degree or equivalent in Hospitality, Business or Culinary Arts
  • Five - seven years of general management experience
  • Minimum three years’ management experience in high-volume multi-unit operations
  • Minimum three years’ management experience in alcohol service
  • Proficient knowledge of P&L and budgeting and forecasting
  • Knowledge of marketing techniques and impact on business results
  • Experience in guest relations, negotiations and complaints
  • Excellent verbal and written communication skills
  • Commitment to service of customers, crew, co-workers and management
  • Demonstrated dependability and leadership; ability to lead by example
  • High integrity, work ethic, passion and commitment to OTG values
  • Ability to train, delegate, coach and development managers and crewmembers
  • Knowledge of / certification in/ adherence to safety and food sanitation, as well as alcohol service
  • Ability to work flexible hours, days, shifts, including holidays
  • Ability to clear background check for OTG and Airport badge