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Assistant Director of Operations - Restaurants

Newark, NJ- EWR | Full Time
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Job Description

Be a part of the OTG Award Winning Team!

We are looking for an Assistant Terminal Director (Assistant Director of Operations) to help run our world-class dining experience inside Newark Liberty Airport (EWR). This position will report directly to the Terminal Director and assist in co-managing a large scale food & beverage operation within a unique and fast paced environment.

The Assistant Terminal Director is a senior member of the OTG Management team, and ultimately responsible for OTG operations within a designated airport terminal including, but not limited to, bringing the OTG culture to life through all touch points, running great restaurant and market operations, ensuring pristine facilities, compliance with airport, safety, sanitation and statutory regulations, the hiring, training, evaluation and growth of the best crew member talent.

The Assistant Terminal Director will be accountable for driving business results in support of operational goals, for ensuring budgetary goals, for initiating and leading operational changes, and for assisting Team Leader/General Managers in implementing changes that bring positive results. The Assistant Terminal Director is ultimately responsible for ensuring a positive experience for OTG guests and crewmembers.

About :* Here at *OTG we believe that the airport should enhance your journey. That's why we continue to reinvent the airport experience to help you travel better-happier, healthier and more connected than ever before.

Interested in providing a world-class experience? Want to learn more of what OTG has to offer?

Contact us today!

Skills & Requirements


  • Assist in Setting the vision and goals for the terminal that will inspire all crewmembers, salaried and hourly to be all-in with the delivery of these goals
  • Assist in implementing strategies which drive budgetary goals, for initiating and leading operational changes, and assist General Managers in implementing changes and results
  • Ensure all crewmembers have the necessary information, tools and resources to deliver a great guest experience.
  • Serve as a 2nd in command and point of contact to the traveling public, resolving issues as needed
  • Assisting in cultivating and strengthening relationships with Airport Leadership including the airlines, management companies, and other governmental or regulatory agencies
  • Responsible for ensuring professional development and performance management of all salaried crewmembers
  • Develop oneself to take full responsibility for an airport terminal when training and success has been completed and Terminal Director is not available
  • Provides a workplace free from hazards, following all safety policies set forth by the company, and conforming to any laws and regulations related to the workplace
  • Continuously improvement of the crewmember experience using the OTG culture and values


  • Degree in hospitality or culinary fields preferred
  • Minimum 5-7 years of multi-unit management experience within the Restaurants or Food & Beverage arena
  • Experience directly overseeing large scale operations
  • Demonstrated results creating a high-performance workplace through cultural leadership that sustains results
  • Proficient knowledge of P&L, budgeting and forecasting
  • Knowledge of marketing techniques and their impact on business results
  • Experience in guest relations, negotiations and resolving complaints
  • Excellent verbal and written communication skills
  • Commitment to service of guests and all crewmembers
  • High integrity, work ethic, passion and commitment to OTG values
  • Ability to train, delegate, coach and development managers and crewmembers
  • Knowledge of / certification in/ adherence to safety and food sanitation, as well as responsible alcohol service
  • Ability to work flexible hours, days, shifts, including holidays
  • Ability to clear OTG background checks as well as any requirements to obtain Airport badges.