Senior Content Writer

US-WA-Bellevue

Share This Job

Company Information

Mixing technology, data, and first-in-class innovation, EagleView® is not only leading the property data analytics market, but also changing lives along the way. Come join us and make great things happen!

EagleView is a fast-growing technology company driving game changing innovation in multibillion-dollar markets such as property insurance, energy, construction, and government. Leveraging 17 years of the most advanced aerial imaging technology in the world, along with the most recent advances in machine learning and AI, EagleView is fundamentally transforming how our customers do business.

At EagleView, we believe that making our culture engaging and empowering are keys to success. Our social, athletic, and wellness opportunities are plentiful; and the growth, education, and potential of employees is a top priority, making EagleView a “Best Place to Work” for more than five years running.

Job Description

Mixing technology, data, and first-in-class innovation, EagleView is not only leading the property data analytics market, but also changing lives along the way. Come join us and make great things happen!

EagleView is a fast-growing technology company driving game changing innovation in multibillion-dollar markets such as property insurance, energy, construction, and government. Leveraging 17 years of the most advanced aerial imaging technology in the world, along with the most recent advances in machine learning and AI, EagleView is fundamentally transforming how our customers do business.
At EagleView, we believe that making our culture engaging and empowering are keys to success. Our social, athletic, and wellness opportunities are plentiful; and the growth, education, and potential of employees is a top priority, making EagleView a “Best Place to Work” for more than five years running. 

The Senior Content Specialist will report directly to the UX Manager and will be responsible for creating and maintaining knowledgebase content used to support our Product and Customers self-service. Demonstrable proficiency with Salesforce Knowledgebase functionality or with a similar system preferred.  The KB Administrator will possess strong language, communication and writing skills. Must be a team player, proactive, independent, and accountable. 
 
Primary Responsibilities:

  • Work with subject matter experts within the Product and Customer care teams to create and update KB content 
  • Understanding and empathy for our customers and how they try to solve problems with our products or services
  • Partner with our Training teams, both internally and externally focused, to gather and post relevant content that may assist Customers in answering questions and resolving issues 
  • Work with our data analytics team to identify commonly asked questions or issues and create KB content based on those results
  • Continually update and enhance knowledgebase content to accommodate any change in product or process
  • Partner with User Experience colleagues to ensure any identified concerns/issues are proactively addressed with KB content
  • Document content changes and communicate to impacted stakeholders.
  • Create white papers that support our product teams and lines of business
  • Other duties as assigned.
 

Skills & Requirements

Required Knowledge, Skills and Experience:

  • Strong communication, writing and language skills
  • Ability to translate product requirements and product information into concise knowledgebase articles.
  • Must have the ability to work in a fast-paced environment with rapidly changing priorities.
  • Ability to manage and prioritize tasks 
  • Strong interpersonal skills and ability to collaborate with others to achieve quality results.
  • Strong Microsoft Office skills (Word, PowerPoint and Excel) 
  • Strong ability to solve problems, track and record detailed information
  • Experience writing white papers or industry content a plus
  • Experience writing product help content, inline help and application content
  • A Bachelor’s degree in creative writing, technical writing, journalism is preferred
  • Experience with Knowledgebase content within Salesforce or a similar system
  • Experience with content management systems
  • Familiarity with Salesforce
  • Experience writing industry articles, blog posts, etc.