Salesforce Administrator

US-IL-Chicago

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Company Information

Mediaocean is the world’s largest, independent advertising technology company. Our clients include the most successful advertising agencies, media specialists, media owners, and advertisers. Mediaocean’s mission is to enable advertising agencies to leverage the power of technology in a rapidly changing digital landscape. Mediaocean is making this a reality through the creation of global, open and neutral operating systems that will benefit and transform the entire industry.

Job Description

  • Work across multiple business functions to identify, document, and implement streamlined business processes.
  • Optimize opportunity end to end workflow efficiency related to Marketing, Sales and Finance transactions to/from Salesforce and integrated business applications.
  • Perform testing and customization of objects, fields, record types, page layouts, approval processes and workflow and validation rules to serve company needs.
  • Design reports and dashboards to visualize key business metrics.
  • Troubleshoot production issues in a timely manner and provide internal support when needed.
  • Oversee Steelbrick CPQ, NetSuite, DocuSign, Marketo, Celigo, & other integrated business applications and ensure they are functioning.
  • Enforce data governance with roles, profiles, sharing rules, permission sets and groups.
  • Maintain database integrity and accuracy via constant auditing, analysis and clean up.
  • Create and maintain documentation on processes, policies, and help-related materials for all users; provide internal training and ensure workflows are being followed.
  • Facilitate integration of acquired companies, including data migration, system adoption, and etc.
  • Proactively gather user enhancement requests and coordinate weekly, monthly, and quarterly system enhancements.
  • Develop and maintain a deep understanding of Mediaocean products and business processes in order to make recommendations for improvements to ensure efficient flow of critical business transactions.
  • “Own” the system and look for opportunities to improve efficiency. Drive process changes and support them with system changes.

Skills & Requirements

  • Bachelor’s degree.
  • 3+ years of Salesforce administration required.
  • Salesforce Certified Administrator or Developer required; Salesforce Certified CPQ Specialist a plus.
  • Experience with programming languages such as SQL, JavaScript, HTML and/or Apex.
  • Demonstrated ability to conduct thorough needs analysis and implement solutions to drive business outcomes that move the business forward.
  • Excellent data management capabilities. Experience with Salesforce Data Loader required.
  • Strong communication skills, both verbal and written with a willingness to communicate to broad audiences regarding releases
  • Willingness and patience to coach end users and troubleshoot issues.
  • Effective at managing multiple tasks simultaneously and prioritizing.