Implementation Associate

US-MI-Fraser

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Lone Wolf: Where Real Estate and Technology Meet. We’re continuing to innovate and are thrilled for 2019. Over three decades we have collaborated with our customers, to transform the software to a full back office solution that does it all – Transaction management, Accounting, automated commissions and expenses, as well as reports on membership and profitability. Earn, Learn, and Grow with Lone Wolf today!

JOB SUMMARY:

As an Implementation Associate, you will be part of the professional services team that will be engaged with our clients with the objective of implementing our best practice solutions. By following our internal processes, the Implementation Associate will develop a strong relationship with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget. 

 

The core responsibilities for this position are:

  • Discover client’s business needs and design the solution using best in class techniques
  • Assist the customer in making decisions to properly and creatively utilize features to meet the customer’s needs
  • Assist with the installation and configuration of software applications in accordance with the clients’ specifications
  • Educate/Mentor customers in the use of Lone Wolf’s solutions
  • Assess customer training needs, plan and manage training delivery
  • Document and communicate project status regularly to the Project Management team
  • Work directly with key client leads to provide expertise around software configuration
  • Use expertise of Lone Wolf software and customer environments to consult agencies on best practices
  • Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs
  • Track project work to ensure implementations are progressing on-time and within budget
  • Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction
  • Participate in internal UAT activities as required
  • Develop and maintain a good knowledge of the real estate industry and trends within the industry

Skills & Requirements

QUALIFICATIONS:

 

  • EDUCATION:Undergraduate degree or recognized technical diploma in Business, Information Technology, Computer Science, Engineering or a related discipline preferred
  • EXPERIENCE:0-2 years of experience in client services, training, or consulting

     

     

    The successful candidate will not only have an eagerness to learn and take on new responsibilities but they must also have:

     

  • Demonstrate the ability to learn new application functionality – strive to be a Product expert
  • Ability to express complex technical concepts and implications in terms understandable by our customers
  • Project planning skills and ability to multi-task
  • Proven track record in providing in-house and remote training
  • Experience implementing enterprise COTS software solutions
  • Proven ability to meet and exceed service standards and KPIs
  • Demonstrated ability to successfully and independently manage multiple projects and resolve issues
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
  • Strong understanding of accounting principles
  • Client-first service focus
  • Research and analytical skills
  • Excellent written and verbal communication skills; excellent presentation skills
  • Outstanding client relationship skills
  • Proficiency with Excel and PowerPoint
  • Experience working with Product and QA to troubleshoot, test and improve products
  • Prior experience with agency systems or related software/applications preferred
  • Strong communication skills (verbal and written)

About Lone Wolf Technologies

At Lone Wolf Technologies, we believe that when we work together we can build solutions that really make a difference in our clients’ lives and in the real estate industry. This is why we have created the industry’s leading real estate software to help our clients focus on achieving their goals by providing them with a complete enterprise solution.

In the ever changing world of real estate technology, we believe that our success comes from embracing our employees’ diverse skill sets and by developing and leveraging our client relationships.

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing careers@lwolf.com.