Strategic Customer Success Manager

Remote USA

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Our collaborative and dynamic Customer Success group is responsible for acting as trusted advisors to our customers. In this role, you will work on a range of activities such as collaborating on solutions cross functionally, driving customer adoption, and assisting customers in identifying additional value-creation opportunities.

 

 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction and retention.
  • Execute individualized/segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories.
  • Demonstrate product knowledge surrounding the adoption and usage of Lone Wolf core products.
  • Work with key stakeholders to establish strong business relationships.
  • Maintain a regular cadence of contact to identify and address business needs and challenges, field requests, and actively recognize cross-sell and up-sell opportunities.
  • Coordinate the involvement of company personnel to meet account objectives and expectations, escalating issues when necessary.
  • Manage renewal activities for contracted customers.
  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded. 
  • Use product and industry knowledge to help fill customer knowledge gaps, guide customers to the use of help resources, and reduce support dependency.
  • Successfully master departmental KPIs

Skills & Requirements

QUALIFICATIONS:

EDUCATION:  Bachelor’s Degree preferred.

EXPERIENCE: 

  • 5+ years working within a customer-facing account management, customer success or sales role.
  • Experience working in a fast-paced, entrepreneurial, diverse and dynamic environment.
  • Proven success in a competitive or goal-oriented work environment.
  • Focus on Advocating for the Customer

KNOWLEDGE/SKILLS/ABILITIES:

  • Strong focus on customer satisfaction
  • Strong listening and communication skills
  • Ability to adapt quickly as priorities shift
  • Efficient problem-solving abilities
  • Strong time management and organizational skills
  • Ability to successfully manage/execute multiple projects simultaneously
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy

About Lone Wolf Technologies

At Lone Wolf Technologies, we believe that when we work together we can build solutions that really make a difference in our clients’ lives and in the real estate industry. This is why we have created the industry’s leading real estate software to help our clients focus on achieving their goals by providing them with a complete enterprise solution.

In the ever changing world of real estate technology, we believe that our success comes from embracing our employees’ diverse skill sets and by developing and leveraging our client relationships.

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing careers@lwolf.com.