Contract Role: Client Support Agent 12 -8 pm ET

CA-ON-Cambridge

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JOB SUMMARY:

This role is working on our 12-8 pm ET shift, Monday-Friday
Supporting clients via email, chat and telephone on our proprietary software products
Troubleshooting and testing to diagnose and resolve client requests
Log details of all support sessions and client challenges in our ticketing system
Become subject matter expert in supporting our accounting and finance platform

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Rely on your superior interpersonal skills and product knowledge to diagnose, test, and resolve client software challenges
Efficiently answer client questions, displaying your command of the English language and superb email and telephone etiquette
Recognize opportunities for improving product and client experience based on the feedback you receive

Skills & Requirements

QUALIFICATIONS:

0-2 years experience in Customer Support is preferred but not required
Experience with Salesforce or a similar ticketing system preferred
Post graduate education is preferred but not required
Experience (coursework or professional) in Accounting practices required.

KNOWLEDGE/SKILLS/ABILITIES:

Your excellent communication skills help you forge meaningful client relationships
You consider yourself a helpful problem-solver, capable of identifying and troubleshooting challenges quickly
Your ability to prioritize tasks in a fast-paced environment helps you thrive as a member of a dynamic team
Your detail-oriented nature helps you identify opportunities to improve processes
Your professional demeanor and technical knowledge have made you a resource for your customers and colleagues in the past
Ability to speak, read and write fluently in English is required
Proficient in Microsoft Office applications (Outlook, Internet Explorer, Word)

About Lone Wolf Technologies

At Lone Wolf Technologies, we believe that when we work together we can build solutions that really make a difference in our clients’ lives and in the real estate industry. This is why we have created the industry’s leading real estate software to help our clients focus on achieving their goals by providing them with a complete enterprise solution.

In the ever changing world of real estate technology, we believe that our success comes from embracing our employees’ diverse skill sets and by developing and leveraging our client relationships.

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing careers@lwolf.com.