Client Support Agent

CA-ON-Remote Based

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As a Customer Support Rep, you’ll be on the front line of helping our customers learn how to work with our product suite and troubleshooting any issues that come up.

Daily, you will be the primary point of contact for our agent customers, assisting in their use of our suite of products using email, chat, and over the phone.  You’ll troubleshoot customer requests, determine a route to resolution and ensure our customers have a great experience with our products and our company.

Key Responsibilities

●        Learn the ins and outs of Lone Wolf's products and services to provide top-notch support (HomeSpotter legacy products acquired by Lone Wolf in May 2021)

●        Respond to and triage requests via email, chat, and phone

●        Collaborate with a small, dynamic, energetic team

●        Collect and manage customer feedback

●        Provide feedback on the products and services our customers are requesting to help drive the product roadmap

●        Suggest tooling and technological efficiencies that can build upon HomeSpotter’s ability to service customers

●        Work on special projects and tasks as needed

●        This position will work a set schedule starting as early as 8 am and ending as late as 7 pm (including every third weekend) and is subject to change in the future.

Skills & Requirements

Required Skills

●        An excellent communicator, both written or oral

●        1-year Customer Support Experience

●        Proficient with standard office tools (Excel, Word)

●        A lover of ever-changing technology and can go with the flow of a rapidly changing environment

●        A natural problem solver

●        Empathetic to the many issues and struggles that any individual customer may have

Preferred Skills

●       Experience using Zendesk and/or Intercom

About Lone Wolf Technologies

At Lone Wolf Technologies, we believe that when we work together we can build solutions that really make a difference in our clients’ lives and in the real estate industry. This is why we have created the industry’s leading real estate software to help our clients focus on achieving their goals by providing them with a complete enterprise solution.

In the ever changing world of real estate technology, we believe that our success comes from embracing our employees’ diverse skill sets and by developing and leveraging our client relationships.

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing careers@lwolf.com.