As a Customer Support Rep, you’ll be on the front line of helping our customers learn how to work with our product suite and troubleshooting any issues that come up.
Daily, you will be the primary point of contact for our agent customers, assisting in their use of our suite of products using email, chat, and over the phone. You’ll troubleshoot customer requests, determine a route to resolution and ensure our customers have a great experience with our products and our company.
Key Responsibilities
● Learn the ins and outs of Lone Wolf's products and services to provide top-notch support (HomeSpotter legacy products acquired by Lone Wolf in May 2021)
● Respond to and triage requests via email, chat, and phone
● Collaborate with a small, dynamic, energetic team
● Collect and manage customer feedback
● Provide feedback on the products and services our customers are requesting to help drive the product roadmap
● Suggest tooling and technological efficiencies that can build upon HomeSpotter’s ability to service customers
● Work on special projects and tasks as needed
● This position will work a set schedule starting as early as 8 am and ending as late as 7 pm (including every third weekend) and is subject to change in the future.