Training Associate

US-MN-Minneapolis

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As a Trainer on our team, you'll be the one of the first points of contact with our end-users, post-sales. Members of our team are responsible for expediting and enhancing the understanding of Lone Wolf solutions, and will help to drive adoption and account revenue expansion made by end users. You will proactively engage with our end users by hosting one-to-many educational webinars, and one-to-one phone calls and Zoom meetings with our power users, providing helpful advice and training, and positioning yourself as a trusted advisor to our end users. You and your team will drive successful launches and build stellar relationships with Agents, and you will report directly to the Manager of Professional Services.

Responsibilities Include:
-Be the go-to point of contact for strategic business use case questions and take full ownership of providing answers and solutions.
-Execute and iterate on end user customer engagement strategies led by the Professional Services team, and one-to-many email campaigns set up by the Communication and Activations team.
-Understand our customer’s organizational goals and problems as a strategic partner on the Professional Services team, and inspire and encourage end user adoption and expansion.
-Facilitate in the rollout of new and existing customer onboarding by providing strategic one-to- one and one-to-many communications and training sessions.
-Establish product expertise with end users, understand product gaps, and be an internal advocate for most critical investment areas.
-Work across departments including product, support, marketing, and sales to help shape how we engage with our end users to drive high adoption rates.

Skills & Requirements

-1-3 years of experience in Inside Sales or Customer Support role that includes application setup and delivery at the end user level.
-Proven ability to collaborate and build strong relationships with customers.
-Ability to engage across corporate functions (Marketing, Support, Product and Executive Team
-Excellent verbal and written communication skills, including the ability to manage meetings or host live webinars to large number of attendees.

About Lone Wolf Technologies

At Lone Wolf Technologies, we believe that when we work together we can build solutions that really make a difference in our clients’ lives and in the real estate industry. This is why we have created the industry’s leading real estate software to help our clients focus on achieving their goals by providing them with a complete enterprise solution.

In the ever changing world of real estate technology, we believe that our success comes from embracing our employees’ diverse skill sets and by developing and leveraging our client relationships.

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing careers@lwolf.com.