Customer Success Specialist

US-TX-Dallas

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JOB SUMMARY:

Our collaborative and dynamic Customer Success group is responsible for acting as a trusted advisor to our customers.

In this role, you will work on a range of customer success activities such as collaborating on solutions cross functionally, driving customer adoption and assisting customers in identifying additional value-creation opportunities.

 

If you enjoy working in an environment where you will develop strong partnerships, function as an ambassador and advocate, with the goal of maximizing customer satisfaction – then we may be the place for you!

 

 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Enthusiastic team player willing to take an active role in campaigns and business building initiatives with the goal of increasing customer satisfaction.

  • Execute individualized/segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories.

  • Demonstrate product knowledge surrounding the adoption and usage of Lone Wolf core products.

  • Work with key stakeholders to establish strong business relationships.

  • Maintain a regular cadence of contact to identify and address business needs and challenges, field requests and actively recognize cross-sell and up-sell opportunities.

  • Coordinate the involvement of company personnel to meet account objectives and expectations.

  • Support customer retention by maintaining communication with new and/or current customers.
     
  • Manage renewal activities for contracted customers.

  • Escalate issues as appropriate to appropriate representatives throughout the company.

  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded. 

  • Use product and industry knowledge to help fill customer knowledge gaps, guide customers to the use of help resources, and reduce support dependence.
     
  • Successfully master departmental KPI’s

  • Performs other duties and responsibilities as assigned

Skills & Requirements

QUALIFICATIONS:

EDUCATION:  Bachelor’s Degree preferred.

EXPERIENCE: 

  • 1-3+ years working within a customer-facing account management type role is preferred
  • Experience working in a fast-paced, entrepreneurial, diverse and dynamic environment.
  • Proven success in a competitive or goal-oriented work environment.
  • Experience working within a CRM

 

KNOWLEDGE/SKILLS/ABILITIES:

  • Uses effective communication to demonstrate a caring and empathetic attitude
  • Strong listening and negotiating skills
  • Analytical thinking skills
  • Excellent problem-solving skills
  • Excellent written/verbal communication skills
  • Strong focus on customer satisfaction
  • Strong time management and organizational skills
  • Ability to successfully manage/execute multiple projects simultaneously
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
  • Sense of energy, pride and ownership in your performance

About Lone Wolf Technologies

At Lone Wolf Technologies, we believe that when we work together we can build solutions that really make a difference in our clients’ lives and in the real estate industry. This is why we have created the industry’s leading real estate software to help our clients focus on achieving their goals by providing them with a complete enterprise solution.

In the ever changing world of real estate technology, we believe that our success comes from embracing our employees’ diverse skill sets and by developing and leveraging our client relationships.

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing careers@lwolf.com.