Revenue Recovery Specialist

CA-ON-Remote Based

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The Revenue Recovery Specialist performs a key role in our client success journey, by offering solutions in the event of payment decline. The Revenue Recovery Specialist is responsible for collecting payment on past due accounts and maintaining positive relationships with our clients and provides key updates and reporting to the organization. 



  • Track and manage suspended accounts and perform daily client outreach to resolve declined payments via phone calls, text, emails, and physical mail when necessary.  

  • Perform day-to-day recovery transactions including verifying, classifying, computing, posting, and recording accounts receivable data.  

  • Prepare and send out the following: delinquency notices, bank responses to client-disputed payments, and send default accounts to a third-party collection agency. 

  • Verify discrepancies and resolve client billing issues.  

  • Manage written communication between clients and internal teams regarding client account issues and documenting notes. 

  • Collaborate with internal teams to educate them on Billing Best Practices to develop and enhance client success. 

  • Respond to inbound and outbound calls from internal teams and external clients regarding delinquent account resolution and proactively resolves all outstanding issues. 

  • Audit and refine revenue recovery processes to achieve daily/monthly/quarterly/annual revenue collection goals. 

  • Daily personal course alignment with department and company goals. 

  • Challenge the presumptions of typical workflow and offer alternative ideas and fixes that increase productivity. 

  • Understand and perceive the client’s needs and provide solutions that benefit the client and company.  

  • Target business improvements by measuring and monitoring continuous improvement initiatives. 

  • Understand the techniques that we use for revenue recovery to streamline processes and identify opportunities for efficiency and platform transformation. 

  • Understand and communicate the impact of changes to processes and how it affects financial goals.  

  • Maintain high standards for protecting margin deterioration and identify ways to protect account churn and payment churn. 

Skills & Requirements



  • 2-3 years of experience in payment processing and/or collections preferred 




  • Demonstrates the ability to meet productivity goals and deadlines 

  • Ability to work well as part of a team 

  • Experience with billing and/or database or CRM tools  

  • Excellent written and verbal communication skills 

  • Excellent customer service/success skills 

  • Experience with Microsoft Excel 

  • Must enjoy learning and be self-motivated with the ability to switch contexts as the needs of the business evolve 

  • Sense of urgency and ability to adapt to change. 

  • Comfortable working in a fast-paced, performance-oriented environment.  

  • Organized with great attention to detail.  



The duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned to the employee or the scope of the job may change as needed by the business. 

About Lone Wolf Technologies

At Lone Wolf Technologies, we believe that when we work together we can build solutions that really make a difference in our clients’ lives and in the real estate industry. This is why we have created the industry’s leading real estate software to help our clients focus on achieving their goals by providing them with a complete enterprise solution.

In the ever changing world of real estate technology, we believe that our success comes from embracing our employees’ diverse skill sets and by developing and leveraging our client relationships.

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing