Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 4,500 government organizations and connects more than 220 million people in the largest Citizen Subscriber Network of its kind.

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Account Manager, Federal Government, Granicus Experience Group

Washington, D.C.
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Job Description

The Granicus Experience Group (GXG) is our in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts. We leverage best-in-class human-centered practices and a design-thinking approach to help our nonpartisan federal, state and local government clients better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.

GXG takes a consultative, collaborative approach to helping Granicus clients maximize the value they get out of the Granicus platform and develop strategic, human- centered experiences that inform, educate and compel people to take action.

GXG is seeking an Account Manager with exceptional consultative selling skills to support business development efforts for our suite of services. This role requires problem-solving and creativity, with the ability to quickly translate and link how our services can bring specific benefits to our government clients. The ideal candidate brings practitioner-level expertise in the field of digital communications, preferably with a focus on owned channels and human-centered design best practices, paired with a desire to expand our services into new accounts. Workshop facilitation experience a plus.

Responsibilities:

  • In partnership with GXG leadership and the Granicus Federal Sales team, identify, develop, and track opportunities for our services.
  • Promote GXG’s approach and services and position GXG to pursue and win opportunities.
  • Create and deliver effective client presentations and proposals that address the specific needs of a client.
  • Develop and execute business development plans and achieve sales and revenue targets.
  • Collaborate with the Federal Sales, Solutions Engineering and Marketing teams in executing the company's sales process to achieve growth objectives.
  • Build, manage, and execute a qualified customer-focused pipeline.
  • Collaborate with GXG leadership to shape development of new services based
    on market demand and insight
  • Lead and manage all stakeholders (individuals, key people, teammates, working
    groups, etc.) to produce a discriminating offer that is compliant and responsive
    to RFP requirements and customer issues.
  • Identify customer issues as a result of direct visits and analytical research of open
    source documentation/media.
  • Be actively engaged in developing the pricing strategy with GXG leadership and
    Federal account partnership, based on the customers buying practices, recent awards of similar contracts, and other factors.
Skills & Requirements

Qualifications:

  • 3+  years’ experience in digital services, preferably with an understanding of human-centered design best practices and design-thinking approaches and a focus on owned channel strategies
  • Successful track record of proposal development and winning contracts for digital services, preferably in the federal-level public sector market.
  • Experience leading capture efforts within the public sector on opportunities valued at $250,000 or more.
  • Proficiency in Microsoft Office Suite.
  • Excellent writing and verbal skills with an attention to organization, detail, and
    quality presentation.
  • Organizational skills and discipline in using Sales Force CRM.
  • Self-motivated and collaborative, able to succeed in a team environment.
  • Fast learning and adaptable, able to work in fast-paced environment.
  • Passion for public service, citizen engagement, and communication.
  • Excellent client service attitude and team focus.
  • Clear sense of integrity with interest in building strong customer relationships.
  • Proven ability to make sound professional judgments and to effectively
    communicate those to the client.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Qualifications

Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

  • Flexible Time Off
  • Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
  • 401(k) plan with matching contribution
  • Tuition & Training Reimbursement
  • Paid Parental Leave
  • Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
  • Group legal coverage 
  • Transit and/or parking supplement for office based employees
  • Free snacks and drinks in our offices
  • And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. 

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