Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 4,500 government organizations and connects more than 220 million people in the largest Citizen Subscriber Network of its kind.

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Manager, Technical Services

$75,000 - $90,000 + bonus*

Denver, CO
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Job Description

The Technical Services Manager is responsible for leading the Technical Services Team. This team consists of web designers/developers working on reports and web elements of our products. The team supports the design phase/aspects of client implementations from concept through delivery and launch. This person will also play a lead role in defining internal projects that promote design best practices and optimizing delivery within the Technical Services Organization. The ideal candidate will have some experience in project management, as well as up-to-date hands-on web production experience.

What You'll Do:

  • Manage the Technical Services Team by providing inspiration and challenge, conducting performance reviews, balancing workloads, quality, and on time performance, mentoring, and training
  • Review designs for accuracy according to customer specifications
  • Stay up-to-date with industry standards and to promote efficiency and best practices
  • Schedule, review, and ensure completion of customer and end-user testing on design related portions of implementations
  • Work with Product Management/Engineering to identify product opportunities and improvements

Security Requirement:  
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Skills & Requirements

Who You Are:

  • Bachelor's degree or combination of relevant education and experience
  •  Minimum 1-2 years of experience in Project Management with emphasis on web design/development
  •  Ability to translate business needs into online web solutions
  •  Ability to evaluate designs and content to ensure that is visually impactful, meets brand guidelines, and exhibits all the best practices for presenting web content to the targeted audience
  •  Understanding of design and 'best practices'
  •  Experience in Project Management with emphasis on web design/development projects
  •  Experience with API technologies and web development tools such as, but not limited to: Photoshop, HTML/HTML5, CSS, XML, Javascript, SMARTY Tags, Crystal Reports PHP experience a plus
  •  Exceptional written and verbal communication skills
  •  Strong interpersonal skills
  •  Incredible attention to detail and exactness
  •  Ability to confirm potential solutions make sense and will operate together in client environment
  •  Logical, creative, and patient approach to problem-solving 

*Starting rate may vary by experience and/or location*


Qualifications

Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

  • Flexible Time Off
  • Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
  • 401(k) plan with matching contribution
  • Tuition & Training Reimbursement
  • Paid Parental Leave
  • Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
  • Group legal coverage 
  • Transit and/or parking supplement for office based employees
  • Free snacks and drinks in our offices
  • And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. 

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