Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 4,500 government organizations and connects more than 220 million people in the largest Citizen Subscriber Network of its kind.

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Senior Infrastructure Engineer

Remote
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Job Description

Are you looking for meaning and purpose in the work you do?

Granicus is a global (remote first) software as a service company building products for the public sector. We digitize government services for all levels of government: city, county, state and federal. We also work with the UK, Canada, Australia and EU.

Examples of our work:

  • City of Oakland, California has used Granicus solutions to enhance its transparency and citizen engagement efforts.

  • In the aftermath of Hurricane Harvey, the City of Hurst, Texas was inundated with calls and emails about how to provide donations, dollars or a helping hand, which consumed valuable staff time. They needed a “central source of truth” and an easier way to get vital information to residents before, during and after the hurricane.

  • Michigan Department of Health and Human Services (MDHHS) needed an efficient way to improve and increase foster parent recruitment in the state with a 400% over goal result.

Click => Success Stories to learn more about  the impactful work we’ve done in communities across the country and world.

Some quick highlights about us:

  • #1 GovTech company

  • 22B messages sent annually (22B is not a typo)

  • 280M subscribers

  • 900+ global employees (300+ on the product team)

  • Remote first company, this is not temporary. Should you be seeking an in person or hybrid situation and live near one of our hubs we can accommodate you.

Click => Careers to learn more about working at Granicus.

About this role:

  • Hiring Manager: Julie Larson - Manager, Infrastructure Engineering - LinkedIn Profile

  • Salary Range: $100,000 - $120,000 +bonus (starting salary may differ by experience and/or location)

  • Interview process: 5-6 steps that can be done in 2 weeks (calendars permitting)

Note: the following is a profile or persona of who we are looking for. If you have many of the characteristics below, and we want to learn more about all your skills, please apply so we can start a conversation.

As a senior member of the Infrastructure Engineering compute team, maintain and optimize performance of the following with a focus on availability, scalability, and simplification:

VMware vCenter Server Appliances 7.0,VMware ESXi 6.5 and 7.0 hypervisors, Cisco UCS; Fabric Interconnects, B200- M4, M5 Blades, and C220 M5 blades

What You'll Do:

  • Document changes, incidents, problems and architecture from a technical support perspective
  • Plan for and install new software releases and system hardware/software upgrades
  • Ensure regular patches and updates are installed
  • Perform or monitor system backups/recovery
  • Participate in a 24x7 on-call rotation, including maintenance windows
  • Triage, resolve and document incidents and problems
  • Execute well documented Change Controls
  • Ensure compute resources and assets are logged and monitored along with appropriate actions for events
  • Take initiative to suggest and implement improvements/enhancements, especially geared towards automating Granicus systems
  • Ensure the confidentiality, integrity, and availability of Granicus infrastructure assets
  • Provide direction, scope and management of Infrastructure Engineering automation efforts
  • Provide direction and leadership related to VMware and Cisco UCS (compute) security design and requirements
  • Provide overall technical direction to the larger efforts of the compute team
  • Define, design and implement compute best practices; Act as a liaison to other technical teams on how to optimize and secure the virtual environment
  • Ensure Infrastructure Engineering has proper capacity planning, reporting and management of compute resources
  • Provide expert level supervision of high-risk Change Requests
Skills & Requirements

Who You Are:

  • 8+ years’ experience providing support in a virtual environment
  • 3+ years’ experience administering VMware / ESXi or another virtualization technology
  • Experience supporting server firmware and hardware
  • Experience with scripting and programing languages 
  • Experience with Linux operating systems    
  • Experience with IP network services including DNS, NTP, SSH, etc
  • Working knowledge of network storage in a virtual Environment
  • Working knowledge of certificates and certificate management
  • Working Knowledge of IP networks, firewalls, load balancers

Preferences:

  • Experience with Cisco UCS
  • Experience with VMware PowerCLI and/or API
  • Experience with PowerShell
  • Experience with Linux OS – CentOS, Ubuntu or RedHat
  • Experience with NetApp based Network Storage systems
  • Understanding of security frameworks such as ISO 27001, NIST 800-53 and FedRAMP
  • BA/BS in a technology related discipline
  • Examples of Likely Performance Metrics:
  • 99.95% system availability
  • Hypervisors, vCenters, and UCS patched quarterly or more frequently as needed
  • Projects executed in a timely manner with expected results
  • Change Controls executed with expected results
  • Quality of written documentation reflected in tickets and online documents
Qualifications

Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

  • Flexible Time Off
  • Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
  • 401(k) plan with matching contribution
  • Tuition & Training Reimbursement
  • Paid Parental Leave
  • Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
  • Group legal coverage 
  • Transit and/or parking supplement for office based employees
  • Free snacks and drinks in our offices
  • And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. 

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