OpenCities (now part of Granicus) is one of Australia’s fastest growing GovTech start-ups, with teams in Melbourne and Kansas City, and customers across Australia, New Zealand and North America.
Our innovative technology is transforming how cities and governments engage and deliver digital services to their community through their websites, forms and intranets.
Reporting to the Customer Advocacy Lead, you will play a critical role in supporting, inspiring and advocating for our Customers. You will become a trusted advisor, partnering with our customers to help them realise the full potential of our platform, while providing support to the rest of the Customer Advocacy team.
This role suits someone who deeply appreciates that technology only solves half the problem, and that people, process and culture are critical to driving incredible outcomes. As a guru and the go-to person for our technology and industry best practice, you will be able to:
Proactively engage and nurture relationships with project sponsors, stakeholders and management level personas
Understand their short and long-term goals and desired outcomes, and map the current and future capabilities of our technology to those goals and desired outcomes
Assist with crafting an actionable roadmap that helps customers deepen their use of OpenCities over time, increasing product stickiness, value, and retention
Whilst deepening product use and ROI, look for opportunities to broaden OpenCities use across products and services, and share with the growth team as required
Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our products and processes