Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 4,500 government organizations and connects more than 220 million people in the largest Citizen Subscriber Network of its kind.

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Implementation Project Manager

$66-75K + bonus

Indianapolis, IN
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Job Description

Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities.

Granicus is seeking an Implementation Project Manager to support the deep and successful integration of our suite of SaaS solutions. Our team drives visible value aligned with our clients' business outcomes. In this role you are a committed to guiding Granicus' customers on a strategic journey of success. You consistently provide excellent service so that our customers can deliver exceptional civic and citizen experiences in our communities.

Granicus's Project Managers have access to in-house digital strategists, implementers, designers, developers, and trainers who share Granicus’ standards of excellence across client deliverables and relationships. Strong candidates have a proven track record of successfully managing projects for government clients, as well as demonstrated leadership capabilities. A desire to be part of a results-driven, client-focused, fast paced team who loves the mission of providing best-in-class service to clients is a must.

What You’ll Do:

•  Manage complex mission driven projects for public sector clients
•  Own the project scope, timeline, and budget
•  Responsible for coordination of cross-functional teams to best serve Granicus customers
•  Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
•  Leverage company standard processes and tools for executing, tracking, and billing projects
•  Serve as an innovator to strengthen the value of Services projects and to expand offerings
•  Provide expertise as a trusted advisor to internal resources, customers and partners
•  Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
•  Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities
•  Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
•  Survey and analyze customer satisfaction of projects delivered by department
•  Enlist internal stakeholders to help navigate within a customer organization and manage escalations

Skills & Requirements

Who You Are:

•  Manage complex mission driven projects for public sector clients
•  Own the project scope, timeline, and budget
•  Responsible for coordination of cross-functional teams to best serve Granicus customers
•  Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
•  Leverage company standard processes and tools for executing, tracking, and billing projects
•  Serve as an innovator to strengthen the value of Services projects and to expand offerings
•  Provide expertise as a trusted advisor to internal resources, customers and partners
•  Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
•  Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities
•  Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
•  Survey and analyze customer satisfaction of projects delivered by department
•  Enlist internal stakeholders to help navigate within a customer organization and manage escalations

Security Requirements:

This role is responsible for Granicus information security by appropriately preserving the confidentiality, integrity, and availability (CIA) of Granicus information assets in accordance with the company's information security program.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

*Starting rate may vary by experience and/or location*

Qualifications

Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

  • Flexible Time Off
  • Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
  • 401(k) plan with matching contribution
  • Tuition & Training Reimbursement
  • Paid Parental Leave
  • Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
  • Group legal coverage 
  • Transit and/or parking supplement for office based employees
  • Free snacks and drinks in our offices
  • And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. 

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