£35,000 - £40,000 + bonus*
Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 5,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Come see the impactful work we’ve done on communities across the country (and world!): https://granicus.com/success-stories/
We are hiring a new Technical Support Analyst to join the UK Granicus team. Come use our state-of-the art technology tools and your unique problem-solving skills to help our customers maximize their use of Granicus’ suite of products. You'll be a part of a fast-growing, mission-driven company that contributes to helping more people live better lives!
The Customer Support department is the heart of the technology team and has complete access to the company’s product experts and technical resources. We have a positive work environment that offers professional growth which allows our support representatives to progress into new roles within the company, including engineering or other technical teams.
What You'll Do:
- Own the customer experience as you provide quality product and technical solutions to help customers realize their goals utilizing our products and services
- Develop, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate software issues based on customer product use
- Maintain and develop expert product knowledge for various Granicus products
- Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs)
- Foster teamwork and collaboration across all teams to continually innovate product and enhance efficiency
- Contribute to 24/7/365 on-call support
- Be part of a fast-growing, positive company that contributes to helping more people live better lives
- Other duties as assigned