Project Manager will be responsible for working with customers to facilitate the optimal implementation of ERP software to Cities, Counties and Non Profit Agencies. Optimal implementations are achieved through a combination of understanding business processes and industry best practices, configuring software, and training customer project teams and end users to successfully deploy and use the software.
Responsibilities:
- Responsible for managing multiple projects to completion, providing exceptional customer and value added service
- Complete understanding of Project Management functions to include financials, resource management, reporting and executive communications
- Working with customers to facilitate the setup, configuration, and use of CentralSquare software
- Single Point of Contact to Clients
- Contract Management for Multiple Implementations
- Internal/External Resource Coordination and Leadership
- Project Planning and Forecasting
- Change Control, Risk and Issue Management
- Project Documentation and Status Reporting
- Project Budget Tracking
- Participate in projects related to department and company key initiatives (e.g., updating training materials, improving training processes and practices)
- Use appropriate tools and processes based on company and industry norms
- Work in a team environment with project managers and other staff to bring our customers “live” on our ERP system
- Conduct training classes and individual mentoring of our software’s end users
- Provide On-site and Remote delivery as needed
- Participate internally on implementation improvement activities
- Follow up phone calls/visits as needed with customers
- Participate in the development of Professional Services offerings