Technical Consultant II
US-MI-East Lansing
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Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!
We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.
Technical Consultants deliver value to customers through implementation, technical configurations, and providing recommendations and solutions to business problems. Consultants shape and improve the experience of key Vertafore clients. They work cross-functionally with Customer Support, Account Management, Professional Services and Product Management to help guide the client and also contribute to the future growth of your team.
A Technical Consultant at Vertafore works as part of a cross-functional team serving our key clients, which means you need to be a proactive self-starter, able to multi-task in a fast-paced environment and service-focused to help nurture the client experience. Additionally, you love getting into the technical details of an implementation and are excited by coming up with new tools, processes, or solution to complex problems.
Consultant IIs expand depth or breadth of product expertise, applying that understanding to unique customer scenarios for the betterment of the products effectiveness and identifying best practices that could be leveraged elsewhere.
Core Responsibilities:
Essential job functions included but are not limited to the following:
- Develops forward thinking, technical implementation recommendations that align with clients' business objectives.
- Configures, creates, and demonstrates the technical components of the Vertafore product suite using tools and expertise in the areas of XML, system integration, web services, Javascript, databases and native Vertafore implementation tools
- Provides in-depth technical guidance to customers and internally
- Collaborates with the team to educate and train clients on how to best technically implement and integrate with the Vertafore product suite
- Configures data conversion environment and completes more complex data conversions and implementations
- Provides input to the project plan
- Works with many different source systems and versions and is an SME for scoping and troubleshooting
- Develops implementation tools and processes
- Maintains the deepest level of industry and product expertise and proliferates, internally and externally
- Works with teams in India and the US
Core Qualifications:
- BA/BS degree preferred or commensurate experience.
- Minimum 3 years of work experience in a technical, customer focused environment.
- Insurance industry experience helpful
- Advanced written and verbal communication skills
- Technically savvy with an interest in technology and in deepening technical and software knowledge
- Experience with XML, web services, SQL, and web design/HTML
- Programming experience is a plus (Java, C, .NET)
Additional Requirements and Details:
- Travel required up to 25% of the time.
- Located and working from an office location. Our offices are currently closed due to COVID-19 and are scheduled to re-open late-2021.
- Ability to work remote with a stable internet connection on an as needed basis.
- Occasional lifting and/or moving up to 10 pounds.
- Frequent repetitive hand and arm movements required to operate a computer.
- Specific vision abilities required by this job include close vision (working on a computer, etc.).
- Frequent sitting and/or standing.
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com
Just a note, this contact information is for accommodation requests only.