Senior Technical Writer
US-CO-Denver
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Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!
We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.
We are looking for a driven and enthusiastic Sr. Technical Writer to oversee multiple complex technical writing projects. As a member of the Documentation & Product Launch team, the Sr. Technical Writer will partner with teams across the company to support software releases by writing excellent release notes and optimizing content to improve the user experience.
The Sr. Technical Writer will be a leader in creating and improving user-facing documentation for both providers and consumers across multiple products. The Sr. Technical Writer will execute against the team’s content strategy, have the freedom to develop content set, and work with a talented team of writers to share best practices and define team standards. This individual will be a trusted partner across product teams and will be responsible for managing multiple scopes of work.
Responsibilities:
Essential job functions included but are not limited to the following:
- Be a leader of the Technical Launch team, helping to organize requests and tasks
- Collaborate with product teams to support software launches, preparing stellar release notes to coincide with the product launch
- Develop and edit exceptional text using industry standards and company style guides
- Effectively manage multiple projects simultaneously, triaging and prioritizing with autonomy
- Dig deep into our products to understand user workflows and processes, ensuring content is relevant, compelling, and actionable
- Work with other Technical Writers and stakeholders across the company to develop and implement content strategies that best serve users of Vertafore products
- Benchmark Vertafore’s content against similar offerings in the software industry, staying on top of the latest technical writing trends and implementing best practices to improve the user experience
- Analyze business metrics and content interaction data to critically assess content, and make informed content optimization decisions using those data points
- Continually find opportunities to improve best practices, developing suggestions for solutions and working with stakeholders to gain approval
- Configure tools such as WalkMe and identify opportunities to enhance the user experience
Qualifications:
- Bachelor’s degree or equivalent experience
- 2+ years of experience in technical writing with a focus on platforms, software, and workflow applications (preferred)
- Experience managing cross-functional projects in a matrixed environment
- Ability to manage multiple timelines and deadlines
- Proficiency in Microsoft Office products
- Familiarity with content tagging strategies, SEO optimization, and information taxonomy
- Intermediate HTML and/or XML skills
- Experience creating and maintaining short-form video content
- Experience working in an agile software development environment
- Astounding written and verbal communication skills
- Excellent customer service skills
- Innovative problem-solving skills
- Demonstrated ability to collaborate and work effectively with multiple teams
Experience with the following is preferred:
- Insurance industry business practices and terminology
- Madcap Flare
- WalkMe
- Pendo
- Rally
- Sharepoint
- Microsoft Visual Studio
- Adobe Acrobat
- Google Analytics
- TechSmith Camtasia
- TechSmith Snagit
Additional Requirements and Details:
- Travel required up to 10% of the time
- Ability to work remotely with a stable internet connection on an as-needed basis
- Located and working from an office location (when required)*
- Occasional lifting and/or moving up to 10 pounds
- Frequent repetitive hand and arm movements required to operate a computer
- Specific vision abilities required by this job include close vision (working on a computer, etc.)
- Frequent sitting and/or standing
*Our offices are currently closed due to COVID-19 and are scheduled to re-open in 2022
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com
Just a note, this contact information is for accommodation requests only.