Sr. Admin, ServiceNow
US-CO-Denver
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Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!
We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.
$90,000 - $120,000 + VIP Bonus
Make an impact and love what you do! Vertafore is a top provider of software for the insurance industry that keeps transforming. We create award-winning solutions to boost productivity, lower costs and help agents and carriers grow their businesses. We respect and value our team, and we look to bring the best talent together to make our future even stronger.
The Sr. Admin, ServiceNow, will design and build key technical components of ServiceNow. You will actively promote implementation best practices and recommend solutions ensuring we have scalability and extensibility in mind. This role partners with business teams to develop best in class processes for usability, adoption, overall application effectiveness & management reporting.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:
· Design and build technical ServiceNow solutions based on business needs, platform limitations, and best practices; Provide technical strategy and guidance for ongoing ServiceNow activities.
· Manage ServiceNow technical issues and serve as the technical authority for team members throughout issue resolution.
· Own and manage ongoing ServiceNow upgrades.
· Provide business guidance on capabilities of the ServiceNow platform to help shape business visions and strategies for developing and/or improving processes and efficiencies
· Champion ServiceNow best practices throughout the organization
· Understand ServiceNow platform limitations and design alternatives to work around limitations
· Build technical expertise in all shared Enterprise IT applications
· Collaborate across the Enterprise IT team which includes providing coverage and backup as necessary when other resources are not available
· Willingness to learn and take on administrative functions for additional business applications as requested by Vertafore leadership
Qualifications:
· Bachelor’s Degree in Computer Science, Software Engineering, MIS or related field.
· ServiceNow certifications preferred, but not required: Certified Systems Administrator (CSA)
· A minimum of two (4) years of related work experience using ServiceNow modules with focus on ITSM.
· Experience and knowledge integrating ServiceNow with enterprise systems is preferred but not required
· Outstanding analytical skills with ability to achieve results in a complex environment
· Demonstrated understanding of SDLC methodologies
· Object orientated mindset with knowledge of JavaScript, html and css
· Experience working in an agile environment
· ServiceNow IT Service Management (ITSM) experience required
· Familiar with API Integrations for Gitlab, Jenkins, Bamboo, etc. Automation for change module, a plus.
Additional Requirements and Details:
· Travel required up to 10% of the time.
· Ability to work remote with a stable internet connection on an as needed basis
· Located and working from an office location (when required)
· Occasional lifting and/or moving up to 10 pounds.
· Frequent repetitive hand and arm movements required to operate a computer.
· Specific vision abilities required by this job include close vision (working on a computer, etc.).
· Frequent sitting and/or standing.
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com
Just a note, this contact information is for accommodation requests only.