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Customer Support Specialist I

US-MI-East Lansing
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Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

Wage Notice $36,400 + 5% VIP Job Description

Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.  Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.  Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.  

We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!

JOB DESCRIPTION

Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions.

Core Requirements and Responsibilities:
1. Provides the highest level of customer support to our Industry customers.
2. Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services.
3. Documents customer cases using customer relationship management system.
4. Processes daily tasks with a high level of accuracy and productivity to meet performance metrics.
5. Able to support Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues.

We promote from within so we want every new employee to have the following fundamental skills:

1. Effective communicator (written and verbally)
2. Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines
3. Tech-savvy and basic knowledge of MS Office
4. Can pick up new skills quickly
5. Demonstrates regular and reliable attendance

No experience is required. We’ll provide you with an effective onboarding program and when you are ready, we’ll offer ongoing development opportunities to prepare you to become our next generation of critical talent for other positions across our business. We also offer tuition reimbursement!

Additional Requirements and Details: 
• Travel not anticipated.
• Ability to work remote with a stable internet connection on an as needed basis
• Located and working from an office location (when required) 
• Occasional lifting and/or moving up to 10 pounds. 
• Frequent repetitive hand and arm movements required to operate a computer. 

• $36400 / year
• WFH Flexible
•  #LI-Hybrid

 

Skills & Requirements Qualifications Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics.  Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance.  Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs.  Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

 

We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone.  if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com

Just a note, this contact information is for accommodation requests only.