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Manager, Professional Services

US-CO-Denver
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Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

Wage Notice $90,000 - $115,000 + Bonus Job Description

$90,000 - $115,000 / year + Bonus

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION 

Vertafore is looking for someone to lead a project management team in our Small/Medium Agency organization.  We’re #1 in our industry and are looking for a someone who will thrive in a customer-driven, collaborative team environment, and who is dedicated to working with our customers and the team to ensure we provide the best service possible in the insurance software industry!  

 

Core Requirements and Responsibilities:  

In support of our products and our clients, the Professional Services Manager will: 

 

 

  • Lead a team of billable, implementation resources in a high energy, technical environment. 

  • Collaborate with team members and customers through the data conversion process. 

  • Coordinate escalation issue processes through both development and support departments when necessary. 

  • Work with team to recommend solutions for customer pain points, gaps, needs, goals. 

  • Lead solutioning and troubleshooting activity bringing to successful closure. 

  • Contribute and lead methodology and best practices design. 

  • Ensure budgets, schedules and performance standards are attained. 

  • Serve as the primary customer escalation point for customer changes and/or issues during the implementation process. 

  • Partner with the sales teams for project scoping and preparing statements of work. 

  • Provide oversight to ensure the published delivery methodology is followed. 

  • Support team development in the Vertafore Way while helping to effectively address the resource requirements dictated by current backlog. 

  • Creatively construct and deploy diverse approaches to drive employee engagement. 

  • Inspire and motivate team to meet commitments. 

  • Work with sales, product management, development, and cross functional teams to improve customer experience. 

 

 Skills & Requirements

Knowledge, Skills, and Abilities: 

 

  • Insurance industry software conversion experience highly desirable 

  • Experience with Vertafore’s AMS360 strongly preferred. 

  • Prior Microsoft SQL Server experience strongly preferred. 

  • Bachelor's degree or equivalent experience 

  • Proven experience to manage multiple projects and to establish priorities.  

  • Occasional weekend and/or after-hours availability for client support and conversion assistance. 

  • Prior client relationship management experience. 

  • Proficiency with MS Office Tools. 

 

Qualifications:  

 

  • Minimum of 1 year managing a high performing Professional Services team in a tech environment 

  • Functional understanding of multiple project delivery methodologies (Scrum, Agile, Waterfall) 

  • Demonstrated ability to drive large, highly complex programs in a fast-paced, matrix management organization. 

  • Strong interpersonal skills with the proven ability to effectively engage and influence at all levels. 

  • Ability to effectively and efficiently analyze data to identify potential issues that aid in decision making by mitigating risks. 

  • Ability to effectively prioritize workload and tasks to meet deadlines. 

  • Manage confidentiality without exception! 

  • Excellent presentation and communications skills, both written and verbal. 

  • Outstanding time management skills 

  • Ability to interact productively with clients of all levels, from C-level to IT individual contributor. 

  • Ability to be creative and innovative. 

  • Experience with Salesforce, Project Management software and Professional Services Automation tools. 

 

 

Additional Requirements and Details:  

 

  • Travel required up to 25% of the time. 

  • Located and working from an office location. 

  • Occasional lifting and/or moving up to 10 pounds.  

  • Frequent repetitive hand and arm movements required to operate a computer.  

  • Specific vision abilities required by this job include close vision (working on a computer, etc.). 

  • Frequent sitting and/or standing.  

 

 

 

Vertafore is a drug free workplace and conducts preemployment drug and background screenings. 

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

·        Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

·        Win Together: We work together as one team, showing empathy and respect along the way.

·        Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

·        Say It, Do It: We honor every one of our commitments because integrity is important to us.

·        Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

·        We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. 

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

 Qualifications Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics.  Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance.  Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs.  Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

 

We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone.  if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com

Just a note, this contact information is for accommodation requests only.

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