The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

We are looking for an IT Engineer to support our IT Team function and act as a first point of contact for supporting complex user issues and escalations. Ability to articulate solutions clearly and confidently to end users with an ability to multitask to resolve support issues within the defined SLA. Contribute towards continuous process improvement opportunities and follow up with lead and peers to continuously enhance service delivery and user experience.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

• Support Vertafore’s global employees including US and India in a 24x5 model
• Proven ability to troubleshoot and resolve technical and procedural issues.
• Installing, troubleshooting and supporting Windows and Mac operating systems and laptops, Microsoft Office365, Active Directory, group policies, user access management, antivirus, VPN, Bitlocker or PGP encryption, and MFA (Multi factor authentication)
• Provide remote IT support using best practices, models, procedures via various methods (MS Teams, Zoom, email, ServiceNow, Tele-calls)
• Assist in managing IT assets inventory (Hardware and Software), software compliance and audits
• Support patch management for end user computing

Knowledge, Skills and Abilities:

• Proficient in oral and written communication with ability to empathetically manage escalations and unhappy customers
• Proficient in ITIL Incident and problem Management
• Experience working with ServiceNow or any other ticketing tool
• A+, Microsoft and/or Apple Certified candidates preferred
• Excellent Customer Service and interpersonal skills for customer relations
• Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally.
• Establish rapport among peers and colleagues.
• Must have experience supporting US and India based customers in a 24x5 model

Qualifications:

• Bachelor’s Degree
• 2 - 3.5 year(s) as experience as Service Desk Engineer or higher supporting tier 1/2 requests and incidents in a 24/7/365 routine.

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

·         Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

·         Win Together: We work together as one team, showing empathy and respect along the way.

·         Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

·         Say It, Do It: We honor every one of our commitments because integrity is important to us.

·         Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

·         We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore conducts preemployment background screenings. 

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.