Lead multiple complex, high visibility, or strategic customer implementations, ensuring successful delivery within established scope, schedule, budget, and quality expectations. 

Own the development and execution of comprehensive project plans, including project scope, milestones, resource requirements, dependencies, risks, financial performance, and customer commitments. 

Serve as the primary project leader and trusted partner for customers, establishing strong relationships with customer stakeholders and effectively communicating with audiences ranging from project teams through executive leadership. 

Proactively identify project risks, issues, dependencies, and barriers to success and develop mitigation strategies before they materially impact project outcomes. 

Independently manage complex or escalated customer situations, bringing together the appropriate internal stakeholders and driving issues toward timely resolution with minimal leadership involvement. 

Provide strategic guidance to customers throughout implementation by understanding their business objectives, operational needs, and desired outcomes and connecting those needs to the overall implementation strategy. 

Lead cross functional project teams and coordinate resources across Professional Services and other internal teams to establish priorities, clarify responsibilities, resolve dependencies, and maintain accountability for project commitments. 

Own project financial performance by monitoring budget versus actuals, forecasting project revenue and expenditures, identifying financial risks, and taking appropriate action to maintain project health. 

Lead project scope and change management, including evaluating requested changes, assessing business, financial, resource, and timeline impacts, and clearly communicating recommendations and implications to customers and internal stakeholders. 

Develop and deliver executive level project communications that provide clear visibility into project health, accomplishments, risks, decisions, financial status, and actions required. 

Anticipate resource needs and competing priorities across assigned projects and partner with Professional Services leadership to address capacity or scheduling concerns that could affect successful delivery. 

Facilitate critical project decisions by bringing together appropriate stakeholders, presenting options and implications, and driving alignment on a path forward. 

Maintain strong knowledge of Vertafore products, implementation methodologies, and Professional Services processes to effectively guide complex implementations and identify potential implementation challenges. 

Establish and reinforce project management best practices, documentation standards, governance, and accountability throughout assigned customer engagements. 

Provide guidance, knowledge sharing, and informal mentorship to Project Managers and other project team members, helping strengthen project management capabilities and consistency across the organization. 

Identify recurring implementation challenges, process gaps, and opportunities for improvement and provide recommendations that improve customer outcomes, project execution, and Professional Services effectiveness.

Demonstrate sound judgment and independent decision making, recognizing when issues can be resolved within the project team and when business, customer, financial, or organizational risk requires leadership escalation.

Other duties as assigned.