Marketo is truly at the forefront of the rapidly evolving and competitive landscape of Marketing Technology and experiencing hyper-growth. We have the most inspired, customer-obsessed people supercharging a nation of empowered marketers with inspiration, education and an unrivaled engagement platform. Our people are fueled with a passion for innovation, competition, and a relentless commitment to making the Marketer successful. That fire is what makes Marketo an amazing place to work. Headquartered in San Mateo, CA, Marketo serves customers all over the world and has offices in Denver, CO; Portland, OR; Atlanta, GA; Seattle, WA; Dublin, Ireland; London, UK; Tel Aviv; Sydney, Australia; and Tokyo, Japan.
At Marketo, we are creating the world’s leading
engagement platform that empowers marketers to deliver the authentic
experiences customers desire at scale. Our team is fueled with a passion for
innovation, growth, and a relentless commitment to making the Marketer successful.
We hire dynamic, passionate, and innovative individuals who thrive in fast
The charter of the Applications
team is to drive Marketo’s product strategy and roadmap for Marketo’s front-end
customer-facing innovations. This is a unique role with broad scope, high
visibility, and lots of opportunity for growth. You will directly interface
with Marketo’s customers, understanding their pain points and driving cross-functional
teams to define and deliver solutions for these customers. In addition, as the
“champion” for the applications layer, you will be responsible for identifying
major gaps in the product and deliver specifications for new roadmap features
that address these issues.
We’re looking for an
experienced product management leader with both business savvy and technical
chops. In this role, you will collaborate with account management, support, professional
services, marketing, and sales to provide world-class support for customers.
You should be comfortable communicating directly with customers both virtually
and on-site, as this role may require some travel directly to customer
locations. Successful applicants will have solid experience with the agile
development process, understand how to collaborate effectively with the entire
product team, and adapt quickly in a fast-paced environment.
This role sits in our San
Mateo office and reports to the Director of Product Management.
What will you do?
- Drive cross-functional teams to monitor
and address product issues raised by the customer base.
- Identify product gaps and help
shape the broader product roadmap to solve large problems for customers.
- Interact with customers, partners,
and prospects to define market requirements, and translate these requirements
into product requirement (PRDs) that the engineering team can deliver to, on
time, and within budget.
- Drive product vision and be
responsible for the success of a product from ideation to delivery. This
includes: initial concept, scope, specification, prioritization, design,
implementation, user acceptance testing, quality assurance, deployment and
- Communicate effectively with
customers as their primary point-of-contact on the product team.
- Work closely with account
management, support, professional services, marketing, and sales to ensure
customers receive high quality service.
- Represent Marketo on-site at
customer locations and translate their concerns into new product features and solutions.
- Troubleshoot issues with
customers, deliver training sessions, and feel comfortable answering any product
questions as a true “product expert”.
- Know our customers, their
challenges, and how they deal with those challenges today (including through
- Identify necessary metrics,
analyses and reports to measure the progress and effectiveness of projects.
- Manage multiple projects
simultaneously, prioritize, and proactively communicate issues and decisions.
Is this you?
- 5+ years of Product Management
experience in a related industry. Enterprise SaaS is a plus.
- Undergraduate degree in a
technical field. Computer Science (or the equivalent experience) is a plus.
- Excellent communication skills and
ability to manage and lead cross-functional teams.
- Ability to communicate clearly and
effectively to non-technical audiences and experience working with senior
management and executives.
- Understand the agile development
process and are comfortable diving into the technical architecture of complex
and highly scalable solutions.
- Skilled at defining detailed
product requirements and unfazed by technical detail.
- Have a proven track record of
delivering products and services effectively and being passionate about making
- Have a very low ego-to-talent
ratio. You are great at what you do and confident in your ability to
deliver. At the same time, you are self-critical and constantly look for
ways to improve your own performance.
- Understand modern web/SaaS
technologies and systems. You can have credible conversations with
engineers about technical design tradeoffs including platforms, frameworks,
scalability and performance.
- Should be self-motivated and
comfortable managing several projects of different complexity at the same time.
- Highly accountable with the
propensity to follow up on any commitments in a timely manner.
- Think and act like an owner.
Product managers are responsible for the direction of the product from ideation
through delivery. This means we sometimes take on projects that are not
strictly in our job description but simply need to be done.
- Previous Marketing Automation
experience or experience with marketing software is desired
Why Team Purple?
creates a culture that is customer obsessed, radically transparent, and boldly
been ranked consistently as a top place to work with local business journals,
Inc., Great Places to Work, and others
offer competitive pay and great benefits including health, dental, vision, and
perks include discounted gym membership and commuter benefits, tuition
reimbursement, fully stocked kitchens, time off for community service, and more