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Product Manager

US-CA-San Mateo
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Company Information

Marketo is truly at the forefront of the rapidly evolving and competitive landscape of Marketing Technology and experiencing hyper-growth. We have the most inspired, customer-obsessed people supercharging a nation of empowered marketers with inspiration, education and an unrivaled engagement platform. Our people are fueled with a passion for innovation, competition, and a relentless commitment to making the Marketer successful. That fire is what makes Marketo an amazing place to work. Headquartered in San Mateo, CA, Marketo serves customers all over the world and has offices in Denver, CO; Portland, OR; Atlanta, GA; Seattle, WA; Dublin, Ireland; London, UK; Tel Aviv; Sydney, Australia; and Tokyo, Japan.

Job Description

Who are we?

At Marketo, we are creating the world’s leading engagement platform that empowers marketers to deliver the authentic experiences customers desire at scale. Our team is fueled with a passion for innovation, growth, and a relentless commitment to making the Marketer successful. We hire dynamic, passionate, and innovative individuals who thrive in fast paced environments.

The Opportunity 

The charter of the Applications team is to drive Marketo’s product strategy and roadmap for Marketo’s front-end customer-facing innovations. This is a unique role with broad scope, high visibility, and lots of opportunity for growth. You will directly interface with Marketo’s customers, understanding their pain points and driving cross-functional teams to define and deliver solutions for these customers. In addition, as the “champion” for the applications layer, you will be responsible for identifying major gaps in the product and deliver specifications for new roadmap features that address these issues. 

We’re looking for an experienced product management leader with both business savvy and technical chops. In this role, you will collaborate with account management, support, professional services, marketing, and sales to provide world-class support for customers. You should be comfortable communicating directly with customers both virtually and on-site, as this role may require some travel directly to customer locations. Successful applicants will have solid experience with the agile development process, understand how to collaborate effectively with the entire product team, and adapt quickly in a fast-paced environment.

This role sits in our San Mateo office and reports to the Director of Product Management.

What will you do?

  • Drive cross-functional teams to monitor and address product issues raised by the customer base.
  • Identify product gaps and help shape the broader product roadmap to solve large problems for customers.
  • Interact with customers, partners, and prospects to define market requirements, and translate these requirements into product requirement (PRDs) that the engineering team can deliver to, on time, and within budget.
  • Drive product vision and be responsible for the success of a product from ideation to delivery.  This includes: initial concept, scope, specification, prioritization, design, implementation, user acceptance testing, quality assurance, deployment and maintenance.
  • Communicate effectively with customers as their primary point-of-contact on the product team.
  • Work closely with account management, support, professional services, marketing, and sales to ensure customers receive high quality service.
  • Represent Marketo on-site at customer locations and translate their concerns into new product features and solutions.
  • Troubleshoot issues with customers, deliver training sessions, and feel comfortable answering any product questions as a true “product expert”.
  • Know our customers, their challenges, and how they deal with those challenges today (including through competitive products).
  • Identify necessary metrics, analyses and reports to measure the progress and effectiveness of projects.
  • Manage multiple projects simultaneously, prioritize, and proactively communicate issues and decisions. 

Is this you?

  • 5+ years of Product Management experience in a related industry. Enterprise SaaS is a plus.
  • Undergraduate degree in a technical field. Computer Science (or the equivalent experience) is a plus.
  • Excellent communication skills and ability to manage and lead cross-functional teams.
  • Ability to communicate clearly and effectively to non-technical audiences and experience working with senior management and executives.
  • Understand the agile development process and are comfortable diving into the technical architecture of complex and highly scalable solutions.
  • Skilled at defining detailed product requirements and unfazed by technical detail.
  • Have a proven track record of delivering products and services effectively and being passionate about making customers successful.
  • Have a very low ego-to-talent ratio.  You are great at what you do and confident in your ability to deliver.  At the same time, you are self-critical and constantly look for ways to improve your own performance.
  • Understand modern web/SaaS technologies and systems.   You can have credible conversations with engineers about technical design tradeoffs including platforms, frameworks, scalability and performance. 
  • Should be self-motivated and comfortable managing several projects of different complexity at the same time.
  • Highly accountable with the propensity to follow up on any commitments in a timely manner.
  • Think and act like an owner.  Product managers are responsible for the direction of the product from ideation through delivery.  This means we sometimes take on projects that are not strictly in our job description but simply need to be done.
  • Previous Marketing Automation experience or experience with marketing software is desired

Why Team Purple?

Skills & Requirements Qualifications