Marketo is truly at the forefront of the rapidly evolving and competitive landscape of Marketing Technology and experiencing hyper-growth. We have the most inspired, customer-obsessed people supercharging a nation of empowered marketers with inspiration, education and an unrivaled engagement platform. Our people are fueled with a passion for innovation, competition, and a relentless commitment to making the Marketer successful. That fire is what makes Marketo an amazing place to work. Headquartered in San Mateo, CA, Marketo serves customers all over the world and has offices in Denver, CO; Portland, OR; Atlanta, GA; Seattle, WA; Dublin, Ireland; London, UK; Tel Aviv; Sydney, Australia; and Tokyo, Japan.
Who are we?
At Marketo, we are
creating the world’s leading engagement platform that empowers marketers to
deliver the authentic experiences customers desire at scale. Our team is fueled
with a passion for innovation, growth, and a relentless commitment to making
the Marketer successful. We hire dynamic, passionate, and innovative
individuals who thrive in fast paced environments.
Marketo is looking for a Sr. Director, Site Reliability Engineering.
This role sits in our San Mateo office and
reports to the Global Head of Technology and Cloud
Major Areas of Accountability:
- Global resource management of the
team driving the organizational transformation from traditional data center
infrastructure and application environment to a Cloud based operating model
(AWS, Azure, etc).
- Achieving Customer and Business
expectation on application and content availability.
- Manage operating expenses to plan
and ensure accurate and detail expense reporting. Provide application and
feature level cost reporting.
- Partner with Technology Platform
leadership to jointly ensure compliance with integrated cloud platform services
- Partner with Technology leadership
to achieve year over year strategic and operational commitments.
- Coordinate and collaborate with
development and architecture teams to establish appropriate redundancy and high
availability technologies ensuring adequate service levels to all critical
- Drives complex technology and
process decisions based on the alignment of customer needs, costs, risks, and
- Maintains external vendor
relationships and collaborates on contract terms with internal Technology
Responsibility for Work of Others:
- Directs the performance and
development efforts of direct reports (Manager and Director) and is responsible
for an overall staff of 50+ technology professionals achieving transformation
to a cloud operating model.
- Works with team members to define
career development plans and ensures the resources are available for them to
progress according to the plan.
- Conducts performance reviews,
recommends candidates for promotion and manages performance improvement plans
- This position has significant
financial management responsibilities and oversees multiple cost centers.
Creates, reviews, and manages annual budgets, including re-forecasting annual
spend at least twice per year and reporting monthly variances.
- Masters degree in Business or
Computer Science (or equivalent experience)
- 15+ years of IT operations
experience, at least 10 years of which is in a management capacity. 3+
years of demonstrated results managing cloud transformation from a traditional data
- Strong application technology and
infrastructure knowledge and experience.
- Strong communication and
leadership skills (written and verbal), along with knowledge in work flow,
search and content management.
- Strong bias toward customer
service and continually improving customer experience and costs.
- Strong business acumen, leadership
skills, with the ability to build relationships with and influence all levels
within an organization, most importantly at the senior executive level.
- Results orientation with proven
ability to mobilize and energize large, complex cross-functional teams to
implement creative out of the box solutions.
- Strong expertise in project
management skills, with proven ability to work with competing resources, budget
limitations, and. strong conflict management skills
- Proven ability to manage large,
unstructured issues, organizing them into solvable, prioritized projects
designed to meet over-arching goals across the organization while leading
multiple large, complex projects; and working directly with customers.
- Ability to present information in
a variety of different formats and influences all levels of the organization,
including senior executives.
- Demonstrated leadership skills
with the ability to develop individuals to their optimal potential
- Global travel is required for this
position to build and maintain relationships and address critical support
Why Team Purple?
- Marketo creates a culture that is
customer obsessed, radically transparent, and boldly accountable
- We’ve been ranked consistently as
a top place to work with local business journals, Inc., Great Places to Work,
- We offer competitive pay and great
benefits including health, dental, vision, and 401k
- Other perks include discounted gym
membership and commuter benefits, tuition
Marketo is an equal opportunity employer