San Diego, CA (Mission Valley Mall)

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Job Description

To optimize profits by building sales and controlling cost of sales, labor and production and to develop restaurant managers and employees.  To grow the business through increased sales and profitability.  To increase guest satisfaction and manage all operational issues ensuring Outback Steakhouse standards of quality and service are met.  They hold all employees and managers accountable to Company policies, procedures, principles & beliefs, and operating standards.  The Managing Partner is ultimately the person responsible for building sales, cost control and people development within their restaurant.  Takes a No Rules, Just Right approach to all that they do.


Major Areas of Responsibility

  • Manages full shift responsibilities.  Manages all areas of operations, marketing and human resources while ensuring Outback Steakhouse standards of quality and service.  Builds sales and control costs on every shift.
  • Manages shifts which include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.  Manages staffing throughout shift including deciding when employees can check out for the day.  Provides employees with positive and negative feedback and takes appropriate action.  Performs line checks throughout shift.  Adheres to all Company standards, procedures and policies.
  • Provides direction to employees regarding operational and procedural issues
  • Ensures food and beverage quality by maintaining high levels of cleanliness, organization, storage, and sanitation of food and beverage products.  Performs line checks as necessary.
  • Prepares for new menu implementations and marketing promotions.  Trains employees on new menu implementations and marketing promotions.  Ensures recipe adherence and check/ ticket times.
  • Performs checkouts of all FOH staff ensuring that all tickets are accounted for, all comps have been signed, and the proper amount of cash and all credit card vouchers are obtained from employees 
  • Ensures all cleanliness standards are adhered to for HOH, FOH and exterior of the facility.
  • Ensures that all meal breaks are provided when required and properly paid when not taken.
  • Develops HOH employees through training, shift meetings, and in–store trainers.  Enforces uniform standards.  Provides feedback and follow-up.
  • Oversees FOH staffing, ensuring that adequate staffing is maintained, and that overtime is minimized.  Ensures sales forecasting and schedules reflect desired productivity and match daily labor controls.
  • Actively uses ATS, interviews all hourly employees.  Manages and schedules departments as required.  Ensures proper staffing levels for departments and shifts.  Ensures ongoing development of staff.  Implements manpower plan for hourly staffing to maximize productivity and minimize overtime.
  • Ensures that proper cash handling procedures are followed.  Balances cash on hand with End of Day report, if closing manager.  Prepares cash drawers and performs cash drop at end of AM shift.  
  • Prepares reports at end of shift.
  • Prepares daily food production and par as necessary.  Orders food and liquor items as required.
  • Checks in liquor, wine and beer ensuring company is billed for proper amount.  Writes a check for liquor, wine and beer to vendors where required by state law.
  • Identifies operational opportunities; creates and implements plans to address opportunities (i.e. R&M, marketing, staffing, retention, and training).  Creates and executes plan for department sales, profit and people development.
  • Approves all food or beverage comps or promos.
  • Develops employees for In-Store Training and NRO Training positions.
  • Ensures safe working and guest environment to reduce the risk of injury and accidents.  Completes accident reports promptly in the event a guest or employee is injured.  All injuries are reported within Company guideline of 24 hours.
  • Ensures that proper security procedures are in place to protect employees, guests and Company assets, including security of beer walk-in, liquor room and freezer.  Pulls items from these areas as required throughout shift.   

Skills & Requirements

Knowledge and Skill Required

  • 4 year college degree preferred
  • Minimum of 2 years experience as a Manager working in a full service restaurant
  • Excellent verbal and people development skills
  • Must be validated on all positions in restaurant

Judgment Required
Must be able to coordinate multiple tasks while maintaining required standards of operation in daily restaurant activities.  Must be able to determine applicability of experience and qualifications of job applicants.  Must be able to draw on Operations experience and knowledge of Outback Steakhouse procedures to recommend appropriate solutions to restaurant problems.

Influence on Costs and Sales   
Adherence to company standards and service levels, increases sales and minimizes costs.  Oversees restaurant with annual sales of $2.0 - $5+ million.  Proper handling of guest complaints increases future sales.  Ensuring safe work and guest environment reduces risk management costs.

Personal Requirements
Managers must be available to work a variety of opens, swings, and closes.  Closing shifts may require the manager to stay as late as 2:00 a.m. in some locations.  Position requires extensive interaction with the public and all levels of employees both within and outside of the organization.

Supervision of Others


  • 20-30 employees each shift 
  • 2-5 in-store trainers per shift
  • 2-4 hospitality managers
  • May also supervise a department

Physical Requirements
Lift minimum of 30 lbs.; ability to lift and/or move up to 30 lbs.  Vision abilities to include: distance, close, color, depth, and peripheral.  Also, the ability to adjust focus.  Regular use of hands to finger handles or feels objects, tools, or controls; reach with hands and arms.  Able to work in hot and cold environments.

Language, Math and Reasoning Skills
Ability to speak clearly and listen attentively to other employees and managers.  Ability to read and/or follow written and verbal instructions and implement the same.  Ability to add, subtract, multiply and divide.  Ability to apply common sense understanding to carry out instructions furnished in written or oral form.  Ability to perform office computer functions (Microsoft Office Product; Windows, Excel, Word, etc) on a daily basis. Ability to understand policies and procedures and to implement and enforce the same. 

Outback Steakhouses prohibits the use of drugs and alcohol while in the workplace or on restaurant property.  Also, sexual harassment and harassment based upon race, color, national origin, religion age, gender, sexual preference or disability is prohibited and will not be tolerated. 

I have reviewed this job description and am able to perform the essential functions of the job under the described conditions.  If you need any accommodation from the Company to enable you to perform essential job functions, please notify us.