JOB DUTIES & RESPONSIBILITIES: 

• Conducts audits using client data to identify errors and recover revenue 

• Finds, supports, and documents audit and claims operations 

• Produces claims  

• Updates claims management system 

• Bills claims to client  

• Reviews contracts, agreements, paperwork and electronic documents  

• Inspects and evaluates client financial information  

• Provides vendors with claim back-up information 

• Packages claims for vendor and/or client 

• Conducts buyer, contract and document pulls as required 

• Provides support for audit team. 

• Actively contacts vendors as part of the claim production process  

• Independently produces written correspondences to vendor inquiries. 

• Analyses and assesses problems regarding client’s claims procedure and business operations based on appropriate audit concepts. 

• Produces number and dollar volume of claims goals as defined by team leader and/or management. 

• Adheres to the overall timing and deadline of an audit cycle. 

REQUIRED WORK EXPERIENCE: 

• Minimum of 2 years of professional business experience.  

• Professional audit experience is preferred. 

FUNCTIONAL COMPETENCIES: 

Domain/Industry Knowledge & Focus 

• Demonstrated ability to review multiple project types or vendor complexity levels with limited support or claim review before sent to vendors or clients 

Data Analysis 

• Demonstrates proficiency in all tools used and is a resource for less experienced staff 

Problem identification & Resolution 

• Creatively develops new ideas and solutions through acquired audit knowledge 

• Identifies solutions to complex problems, seeking support as needed 

Claim Production & Quality 

• Regularly achieves production levels of claim value or counts in the top 75% of team members producing claims  

• Performs entry-level audit tasks with little supervision 

• Identifies ways to improve audit process and procedures related to own tasks 

• Finds ways to perform tasks more efficiently 

• Demonstrates ability to serve as knowledge resource on some claim concepts to lower-level staff and India teams 

Client & Supplier Management 

• Continues to show strong skills in organizing and retaining information received and is able to identify how answers to limited questions may relate to broader concepts 

• Handles correspondence across multiple concepts, accurately interpreting the main issue in vendor/client correspondence and addressing it professionally, in a clear, thorough and concise manner 

BEHAVIORAL COMPETENCIES: 

THINKING 

Maintains a Client Focus 

• Delivers on commitments to clients 

• Understands clients stated needs and requirements 

• Communicates with vendors in professional and timely manner 

• Meets clients’ needs 

• Maintains positive relationships with clients and vendors 

RELATING 

Communicates with Impact 

• Communicates in clear and concise manner 

• Values and listens to others 

• Adapts communication to different audiences 

• Shares information in a timely manner  

SELF-MANAGING 

Displays Emotional Intelligence 

• Remains calm and composed with day-to-day challenges 

• Maintains focus when under pressure 

• Recovers from setbacks typical to role 

• Adapts to changes and shifting requirements, and maintains openness to new approaches 

• Aware of own emotions and reactions 

• Builds positive and trusting relationships with colleagues 

• Sees the positive in people, situations and events 

Organizes & Prioritizes 

• Organizes info to complete daily work 

• Plans and performs work in systematic way 

• Seeks guidance with competing demands & priorities 

• Manages tasks effectively to deliver work on time 

• Shifts priorities as directed by others 

Takes Initiative 

• Takes responsibility for own performance - work done on time and to quality 

• Performs routine tasks without being prompted 

• Anticipates problems might encounter in daily tasks 

• Accepts responsibility for and corrects mistakes 

• Seeks out additional work; offers to help others 

ACHIEVING 

Drives for Results 

• Tenacious in overcoming routine challenges, seeks support 

• Completes tasks in timely manner 

• Strives to meet goals and objectives 

• Maintains energy and focus 

• Maintains self-motivation and determination to meet deadlines and expected outcomes 

WORKING CONDITIONS: 

• Employee Assistance Programme