About PRGX

PRGX is the global leader in source-to-pay data analytics and software, and tech-enabled profit recovery services. We provide software and services to maximize revenue recovery and drive margin improvement for our clients.  For more information about PRGX, visit www.prgx.com.

Job Duties & Responsibilities

• Setup Desktops/ Laptops / Printer / projectors and other IT  H/W assets.
• Provide Desktop/Application support as per the service requests
• Diagnose & Troubleshoot Desktop/ Laptop/ Printer & other hardware related issues
• Use Ticketing tool to monitor/communicate/escalate and resolve the IT related issues within the SLA.
• New Employee on Boarding – Assist new employees with on boarding from an IT standpoint
  • Create asset allocation sheets
  • Setting up the workstations
• Asset Management
  • Perform Asset tagging and deployment
  • Maintaining list of assets, and their allocations
  • Sending intimation to the admin for insurance coverage for the new added assets.
• Installation of Win OS and approved softwares on desktops and laptops as per the service requests
• Support remote software installations such as Win OS, Cent OS, SQL, VS, Java etc.
• Protection - Replace, repair / disposition systems when necessary
• Maintain network / LAN, printers and other devices
• Setup racks and stack servers when needed
• Coordination with ISP to troubleshoot any internet service related issue
• Provide preventive maintenance services for desktops, printers and other IT hardware assets.
• Coordinate with equipment manufacturers, vendors to resolve hardware issues.
• As Maintenance Activities are scheduled during the weekends, engineer has to be present as and when required during these scheduled maintenance activities.
• Fix Asset Audit periodically
• EPABX/Phone Line Maintenance and port assignments

Knowledge & Qualifications

• Bachelor’s degree preferably in IT
• 1 year to 3 years of experience in similar role
• Preferred Pune location candidate

Our Commitment to Equal Opportunity

PRGX is an equal opportunity employer. We comply with all applicable local, national, and international laws regarding non-discrimination and equal employment. We do not discriminate based on any legally protected characteristic and are committed to fostering an inclusive, respectful, and equitable workplace. Reasonable accommodations are available for qualified individuals in accordance with local laws and best practices.

Physical Requirements

Ability to sit or stand for extended periods of time, manual dexterity for typing, writing, or using office equipment, visual acuity for reading screens and documents, ability to lift or carry light items such as laptops, and speech and hearing ability for calls, virtual meetings, and in-person communication

Data Privacy

Your personal data will be handled in accordance with applicable data protection laws.  We only collect information necessary for recruitment and will not share your data without your consent.