Founded in 1965, KanPak(r) LLC began as a family-owned dairy company, based in Arkansas City, KS. From the beginning, KanPak has led the way in the development of aseptic processing and packaging for beverages and desserts. In 1983, KanPak was one of the first companies in North America to qualify, process and aseptically package low acid foods.

KanPak continued to grow and expand, creating some of the most successful new product introductions in the foodservice industry.

In 2011, Golden State Foods became partners in KanPak China, with the combined companies continuing to expand their product offering and bring on new customers in China and throughout Asia. This success culminated in 2013 with Golden State Foods acquiring controlling interest in KanPak LLC, and eventually acquiring the balance of KanPak LLC in 2016 with KanPak LLC becoming a wholly owned subsidiary of Golden State Foods.

The newest addition to the KanPak facility line-up is in Penn Yan, NY. Acquired in December of 2014, the plant has liquid aseptic processing as well as yogurt capabilities, and provides a second North American facility to service the North East region.

Our Creed & Values are behind everything we do at Golden State Foods. These aren’t just words, they aren’t just a mission statement, they are a way of living, a way of doing business, and a reflection of the positive change that we would like to see in the world. 

 

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Information Technology Support Engineer

Arkansas City, Kansas | Full Time
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Job Description
KanPak® is a global leader in the development and manufacturing of the very best beverage, yogurt and dessert solutions. Aseptic technology is at the heart of many products we create, allowing all KanPak® products to ship and store without refrigeration for up to 12 months, but it’s our state-of-the-art beverage manufacturing capabilities and exceptional customer service that really set us apart from competitors.  
 
Coffee beverages, creamers, yogurt, frozen desserts, and specialty beverages – no matter what kind of product you’re looking for, we can deliver. Our aseptic processing and packaging makes our solutions more convenient, efficient and environmentally friendly.
 
We are seeking an energetic, skilled IT Support Engineer for our facility in Arkansas City, KS.
 
 
JOB SUMMARY:

This position will be responsible for supporting IT systems at multiple KanPak facilities. The IT Support Engineer will be the primary support contact for the Kansas facilities and secondary support contact for the NY facilities. The IT Support Engineer will work closely with the IT Manager and Kansas IT Support Engineer to resolve issues quickly to minimize production downtime. This role will report directly to the IT Manager.


POSITION RESPONSIBILITIES
 
  • Support computer users with the installation and troubleshooting of hardware and software.
  • Diagnose and troubleshoot a wide variety of problems with tablets, desktops, notebooks, workstations, servers, systems, security, mobile devices, scan guns, copiers, printers, scanners, access control, IP cameras, phones, projectors, network appliances, Networks (Local, Wide & Wireless), applications and ERP business system in order to maintain proper functioning; resolves issues in a timely manner.
  • Monitor, patch and maintain company computers, servers, and networks for operation and performance, ensuring maximum uptime.
  • Ensure customer satisfaction by providing concise communications and building high quality professional relationships with associates and vendors.
  • Maintain Active Directory, Exchange O365, License compliance, Access Lists, IT Inventory equipment and Service catalog.
  • Perform routine audits of systems and software.
  • Implement corporate initiatives regarding new technology, upgrades, and processes.
  • Leads projects and implementation of policies and systems throughout the business.
  • Proactively looking for opportunities to move the business forward by automating business processes.
Skills & Requirements
REQUIREMENTS: 
 
  • Requirements:

    • Experience supporting enterprise computer hardware, software, systems, servers and networks.
    • Experience with Active Directory, Group Policy Administration, DNS, DHCP and Terminal Servers/RDSH.
    • Working knowledge of LAN, WAN & WLAN Networks, including VLANS, IP Telephony, Firewalls, VPN, and Routing.
    • Ability to follow support concepts, including proven ability to comprehend and implement concepts found in technical support documents.
    • Ability to create professional support and work instructions that are easy to understand and follow.
    • Flexibility to be on call to support the operation of a 24/7 manufacturing business.
    • Excellent organizational and problem-solving skills with a proven ability to work independently and prioritize tasks.
    • Able to maintain the highest levels of confidentiality and follow Code of Conduct as it relates to electronic information and systems.
    • Bachelor’s Degree or level of education that, together with industry experience, enables the applicant to meet the job requirements.
    • Three (3) to five (5) years of related experience preferred.

    Additional skills:

    • Programming experience.
    • SharePoint administration
    • Microsoft Dynamics GP experience.
    • SQL experience
    • A+, NET+ or MCSE Certifications

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


KanPak, LLC encourages diversity in the workplace; we are an Equal Opportunity Employer.  Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
 

Applicants only; No Recruiters please.

KanPak, LLC is an equal opportunity employer and, as such, affirms to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, sexual orientation, gender identity, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. KanPak will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities.

Qualifications