Job Title: Customer Success Representative
Location: Denver, CO
Function: Customer Success
Position Type: Regular, Full-Time
Position Level: Experienced
Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential. Xactly delivers a first-of-its-kind, end-to-end Intelligent Revenue platform that enables businesses to accelerate the digital transformation of their revenue operations (RevOps). Xactly pairs rich empirical data and purpose-built AI capabilities in one platform to advance the quality and scope of data-driven decision making through the revenue lifecycle. Xactly empowers growing enterprises to effectively manage their revenue generation. Xactly’s Intelligent Revenue platform carries organizations through the full Revenue lifecycle by focusing on planning, territory and quota, incentives, and pipeline management and forecasting from initial strategy development through execution and prioritization of all aspects of revenue optimization. Harnessing the power of AI, Xactly’s scalable, cloud-based platform combines great software with the industry’s most comprehensive 16-year data set to give customers the trusted insights they need to improve sales performance and grow revenue.
We are looking for a motivated individual with some Customer Success experience striving to grow within an organization. As the Customer Success Representative at Xactly Corporation, you’ll be responsible for developing and fostering strong relationships with a portfolio of customer accounts. The Customer Success Representative will be a trusted advisor to our key stakeholders to allow the full potential of their investment in Xactly’s solutions to be realized while looking for new opportunities to grow the customer footprint. We see Customer Success as a key differentiator for our business. Customer Success is the intersection between Product and our customers. As Customer Success Representatives we are the advocates that help shape product decisions based on customer feedback. We operate as strategic, consultative partners and take our industry know-how and best practices from each of our customers to up-level and support every Xactly user.We are seeking an energetic, motivated, and articulate team player who is excited to impact Xactly’s overall customer satisfaction. You will proactively identify and prioritize accounts to focus efforts within a defined territory based on perceived risk, potential growth, strategic value and renewal time frame. The CSM will leverage Xactly resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customer’s business needs.
Xactly’s Customer Success team is a tight-knit team driven to see the success of our customers. We have a very tenured, organically grown Customer Success leadership team that is always willing to provide support and guidance. We’re a tight-knit and dynamic team of customer-centric product experts.We build relationships that are all about our customers’ success. We do that by understanding the unique differences between the business, goals, and by tailoring our strategy of engagement. We act as the main point of contact to keep lines of communication open to make sure our internal teams are in the know of our customer's objectives so we can serve as consultative experts.The Skill Set
- Bachelor’s degree required
- 2-4 years account management/customer success/sales experience required
- Enterprise software experience - SaaS experience a plus
- Proficient communicator (verbal, written and presentation skills)
- Must be able to manage multiple objectives at one time
- Experience working with executive level personnel is helpful
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