Responsibilities

Excellent working knowledge of the business and technology.
Ability to act as a SME (subject matter expert) in the field and to contribute to process improvements and knowledge-sharing within the organization
Ability to informally mentor, coach or guide team members or colleagues
Monitor, alert and report on monitoring systems for product environments
Ensure maximum possible service availability and performance of hosted applications, services and systems
Follow, develop and improve fault-handling, incident management and communication procedures.
Create and develop strategies, solutions and processes to resolve incidents and improve efficiencies and performance of applications, services and systems
Provide change gatekeeper functions to prevent unplanned service interruptions
Continuous development of knowledge and skills in network and system administration, particularly in regard to product architecture and platforms.
Participate in a 24x7 work rotation as required.

Skills & Requirements

Expected “Preferred Skills” List

To help you out in figuring out what we’re looking for, here are some examples of the skills our current team has (or could use). Not having all the skill sets will not discount you from consideration as we are looking to round out our team effectively! These are simply plusses and should be showcased.

Education

Bachelor’s Degree in Computer Science, Information Technology or related field
Technical or support certifications such as ITIL, MCSA: SQL or Oracle SQL Expert

Preferred Skills

Able to generate, collect, organize and interpret data.
Strong Linux operating system skills.
Good knowledge of the OSI model.
Advanced system administrator skills.
Good working knowledge of scripting, including Python.
Outstanding interpersonal, verbal and written communication skills.
Excellent multi-tasking and time management skills.

Basic Qualifications

Minimum 2-3yr experience in a technical support or similar role.
Broad experience assessing and prioritizing faults and responding and communicating as documented and instructed.
Experience working autonomously and as part of a team.
Experience with system monitoring and management tools including technology diagnostic and remedy experience.
Outstanding analytical skills and able to collate and interpret data from various sources.

Knowledge of Lithium/Jive products and target customer-base are a plus

Qualifications At Khoros, we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.