About Khoros

Khoros, formerly Spredfast Lithium, is the leading customer engagement platform built to unify marketing and care. Khoros helps companies authentically connect with customers throughout their journey. We are looking for fun, innovative and zealous individuals to make an impact in this digital customer space. If you’re looking to help change lives through a digital lens, come join our team!

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Technical Consultant

London
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Job Description

As an Application Engineer, you are essential to our customers’ success by designing and implementing Lithium solutions optimally for their needs. On a day-to-day basis, you will be responsible for: understanding customer goals and guiding them to appropriate technical solutions; designing, implementing, and co-developing these solutions; contributing to pre-sales efforts (feasibility, scoping, analysis, estimation); working with colleagues, as needed, throughout the design and delivery lifecycle.

Responsibilities:

  • Understanding customer goals or requirements and guiding them to an appropriate technical solution; scoping, estimating, architecting, then designing and implementing custom features or integrations to Lithium's core products; articulating complex technical concepts in layman's terms
  • Overseeing the delivery of projects from a technical standpoint with the goal that the completed implementation adheres to the intended design and properly addresses the business requirements
  • Managing and accounting for your own time and activities
  • Contributing to operational and process improvements within the department
Skills & Requirements
  • BS in Computer Science or relevant field; Master’s degree is a plus
  • 5+ years of experience in technology consulting
  • Strong command of the English language (written, spoken, colloquial); additional languages a plus
  • Professional experience documenting requirements, assumptions, risks and mitigations, architecture, and design for technical features or integrations; familiarity with UML and interaction diagrams a plus
  • Professional experience scoping and estimating technical work using a variety of methodologies (formal and informal)
  • Confidence in your presentation skills – ability to capture attention and deliver key messages in a variety of contexts (small groups to larger audiences)
  • Professional experience with federated identity management architectures (e.g.: cookie based, OAuth, OpenID, SAML) and implementations (e.g.: PingFederate, Oracle, OneLogin)
  • Strong understanding of public key cryptography including TLS/SSL, SSH, JKS, and X.509 PKI
  • Working knowledge of Model-View-Controller (MVC) and stateful/stateless architectures, and 3+ years professional experience with Java frameworks (e.g.: Tapestry, Spring, JSF, Grails, etc.)
  • Professional experience with templating languages (e.g.: FreeMarker, Velocity, XSLT)
  • Professional experience integrating external web services including REST and SOAP, and manipulating web services message data in XML and JSON formats
  • Professional experience implementing software root cause analysis procedures; ability to diagnose problems in complex technology environments; ability to communicate findings to technical and non-technical audiences
Qualifications At Khoros, we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.