About Spredfast-Lithium

Build software. Reach 500 million users. Change lives. That’s what we’re doing at Spredfast-Lithium. And you can do it, too. If you want to put your stamp on the digital customer space and enjoy yourself along the way, come join the team. We’re looking for seriously passionate, fun, collaborative & innovative thinkers to help us change the world.

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Product Coach

Austin, TX
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  • For LITHIUM Employees

 

Job Description

The Spredfast + Lithium Product Coaching Team drives platform adoption in Spredfast + Lithium solutions by providing one on one remote consultation with platform users on key functionality and best practices. Maintaining an expert level of knowledge on Spredfast + Lithium product(s), individuals in this role share information with users in a compelling and consumable manner in order to increase and improve product usage. Candidates suited for this role must quickly build trust and confidence with individuals over the phone and web conferences. Our consultants are an important proactive resource on the Customer Success Team improving the value customers get from Spredfast + Lithium at the user level.

This individual will report to a team lead managing a team of product experts. Members of these teams are collaborative and work together to complete the maximum number of customer interactions across the Spredfast + Lithium user base. This role is an ideal opportunity for people who want to be in a hands-on customer facing role while cooperating with a variety of Spredfast + Lithium teams and practices.

 

Responsibilities

  • Maintain personal expertise in product functionality and use cases for Spredfast + Lithium product(s)
  • Complete up to 25 unique customer phone calls per week executing prescribed plays to drive adoption
  • Record key observations and results of calls for the Spredfast + Lithium account team
  • Aid in the development of agendas and outreach campaigns to support user adoption plays completed by the Spredfast + Lithium Product Coaching team
  • Document feedback and observations from conversations with users to aid in development of marketing material and research for product development

Requirements

  • Experience presenting, instructing, and supporting customers in person or in a remote learning environment
  • Ideal candidates should come into the role with an existing high-level of expertise on one or more Spredfast + Lithium products or know the best practices in social media management and listening tools
  • Creative self-starter; originates and drives constant improvement
  • Demonstrable knowledge of social media platforms in multiple business contexts
  • Excellent presentation, written, and verbal skills
  • Strong organizational and time-management skills
  • Thrives in a fast-paced startup environment
  •  Positive attitude and strong work ethic
Skills & Requirements Qualifications

Spredfast-Lithium offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.

At Spredfast-Lithium we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.