Founded in 1950, St. Anthony’s provides food, clothing, shelter, medical care, technology access, addiction recovery services, job training, and other critical resources to people experiencing homelessness and extreme poverty. Every day, with dignity and respect, we support and are supported by thousands of San Franciscans. Join us in creating a future where all people flourish.

PRINCIPAL RESPONSIBILITY:

Under the direct supervision of the Client Safety Services (CSS) Manager, help provide a safe environment for staff, clients, volunteers, and other occupants of St. Anthony Foundation (SAF) by means of crisis intervention and conflict de-escalation. Attend all trainings on CSS philosophies/procedures, harm reduction and trauma informed systems. Participates in the implementation of SAF’s safety and disaster preparedness programs.

MAJOR DUTIES:

• Makes continuing rounds of assigned SAF administration and program areas.
• Monitors and anticipates potential safety and security problems, and attempts, by means of de-escalation techniques, to prevent or defuse them before they become critical on assigned posts.
• Responds to emergency calls from assigned administration and program areas.
• Calls for assistance in crisis situations.
• Assists regular CSS staff in ensuring the safety of staff, clients, volunteers, and other visitors.
• Ensures clients, visitors, and staff are welcomed, with dignity and respect.
• Checks and secures SAF premises as instructed.
• Follows department and organizational policies and procedures.
• Participates in emergency response and disaster preparedness trainings and drills.
• Attends and participates in relevant meetings and trainings.
• Performs other duties as assigned by the Client Safety Services Management team.
• Adheres to the guidelines of the SAF Safety Program.
• Working as a part of the CSS team knowing your presence is an essential function for the team to be successful.

MINIMUM QUALIFICATIONS:

• One year security or safety experience. Experience in crisis intervention and de-escalation techniques preferred.
• Experience working with low income, homeless, and mentally disabled persons.
• High school diploma, G.E.D., or equivalent experience preferred.
• Excellent interpersonal, listening, oral communication and conflict de-escalation skills.
• Excellent work habits: punctual, reliable, cooperative, and team-oriented.
• Ability to be polite, tactful, and firm.
• Ability to set limits and to handle emergency and pressure situations with clients.
• Ability to work with minimal supervision.
• Ability to work overtime and change scheduled hours as required.
• The ability to stand on your feet for 4 to 7 hours a day
• Ability to lift and carry 75 pounds.
• Experience working with and/or knowledge of issues effecting chemically dependent adults preferred.
• Commitment to St. Anthony Foundation Statement of Values.

St. Anthony’s is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. St. Anthony’s is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at St. Anthony’s are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. St. Anthony’s will not tolerate discrimination or harassment based on any of these characteristics.