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IT System Operations Engineer (Infra)

CN-Xian | IT | Full Time
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Job Description

At ACTIVE Network, we are building solutions for all types of activity organizations helping them automate, simplify and grow their businesses. Our cloud technology powers business events, community programs, parks departments, local attractions, faith-based organizations, sports events, and outdoor activities. We deliver technology that changes the way the world gets active.

But ACTIVE is more than a technology company. It’s a company of passionate people that live to be ACTIVE. We are inspired by our customers. We are fueled by challenge. As a member of the ACTIVE team, you must embrace our exciting work-hard, play-hard environment and bring your passion, dedication and creativity each and every day. ACTIVE’s team members are focused on results and committed to excellence.



Skills & Requirements

Required Skills:

We are seeking a highly motivated Cloud Operations Engineer for our Cloud Infrastructure Engineering Support group. This person will join a team that is primarily focused on ensuring around-the-clock availability and performance of key foundational components that underlie Active's publicly-facing SaaS products.  The ideal candidate will work closely with many facets of the organization including Service Delivery, Platform Services, and Development to build and maintain world-class systems.  Active's infrastructure services help organizations reduce the cost and complexity of managing the things people love, want, and need to do during their daily activities. For the right candidate, this is an exciting opportunity to be part of a rapidly growing company, which thrives on building highly resilient data center infrastructures by incorporating cutting edge technology. If you have what it takes, then we invite you to join us in actively making a difference.

Key Responsibilities

  • Build, deploy and maintain production and non-production Cisco UCS infrastructure.
  • Identify weak points and vulnerabilities within infrastructure and provide recommendations for improvement
  • Perform problem resolution including root cause analysis of system and application incidents
  • Develop relationships with and work alongside other cross-functional IT groups such as networking, storage, database and security
  • Assist with performance testing and tuning of complex and high-traffic systems
  • Instrument systems to provide the best possible operational monitoring and metrics
  • Create, update and enhance written processes and documentation with a focus on ease of understanding and completeness
  • Participate in on-call rotation, receiving and responding to daytime and after-hours alerts
  • Perform after-hours or weekend system maintenance and application support as needed
  • Participate in change management and incident management processes
  • Provide technical leadership to offshore team
  • Identify and evaluate new technologies that can improve Active's products and processes


Required Skills:

  • Working knowledge as it relates to troubleshooting and resolving problems quickly and effectively in a production environment
  • 3+ years of systems engineering experience in a large-scale enterprise environment
  • Experience with VMware vCenter Operations Manager
  • Working knowledge of server hardware and monitor tools
  • Must be proficient in at least one of the following languages: Python, PowerShell, Shell Scripting on Linux environments
  • Knowledge of Kubernetes or Docker container technologies
  • Good working knowledge of build automation ecosystem: Ansible, Django, Git, Jenkins, Docker, Artifactory.
  • General understanding of various IT security concepts as they relate to production environments.
  • 3+ years’ of industry experience with VMware environments
  • Knowledge of ITIL a plus
  • Strong organizational and analytical skills
  • Strong written and verbal communication skills are required
  • Ability to foster and maintain both a positive team culture and service-centric environment