Starting Salary $ 40,528

This is a Not-to-Exceed (NTE) 1 year position.

This is not a remote position.

OVERVIEW:

Looking for a better work-life balance? Join an amazing organization that puts Veteran’s first for an amazing career. The Veterans Canteen Service (VCS) at the Jefferson Barracks VA Medical Center in St. Louis, MO is seeking a Customer Service Representative.

As a Customer Service Representative, you will be responsible for operating, and monitoring the Special Order 800 Service call center. Ensuring the accuracy and integrity of the program, while at the same time providing the highest level of customer service. Will receive orders for tires from VCS customers nationwide. The position holds the responsibility for ensuring tire orders placed over the VCS 800 phone number are accurately entered into RMS.  Responsible for verifying and gathering information from VCS customers and notifying service centers of the customers.  Responsible for the accurate billing of customer and processing payments via credit card or payroll deduction transaction. Answers Employee Payroll Deduction (EPD) inquiries.   

The incumbent works under the general supervision of the Call Center Supervisor who, in consultation with the Assistant Chief Merchandising Officer, defines objectives, priorities and deadlines.  Completed work is reviewed in terms of technical soundness, appropriateness, and overall effectiveness in meeting the goals of the Special Order 800 Program.  Of paramount Importance is receiving and processing special orders from the 800 call in line for our customers in a timely, professional manner, and ensuring tire orders are processed as promised in the time frames established by the vendors. 

VCS offers competitive benefits, including:

• Child Care Subsidy Program
• Public Transportation Benefits (Bus Pass)
• Annual Cost of Living Pay Increases
• Major Medical, Dental, Vision Insurance & Life Insurance
• Vacation & Sick Leave to include 11 (paid) Federal Holidays
• Company Contribution to Retirement Savings Plan
• Visit us at https://www.vacanteen.va.gov/ for more information about the Veterans Canteen Service

Qualification Requirements:

·         1-2 years of experience with knowledge of office automation equipment/functions computers, copiers, scanners, Microsoft Office (including Excel and Word) etc.

·         Experienced in operating computer systems such as Microsoft Excel, and Word

·         Possesses effective communication skills

·         ·Must be able to multi-task and work effectively to meet deadlines

NOTE: Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the seasonal influenza program is a condition of employment. It is a requirement that all HCP receive the COVID-19 vaccination and annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption has been granted. HCP in violation of these directives may face disciplinary action up to and including removal from federal service

HCP for purposes of the influenza vaccination program are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

HCP for purposes of the COVID-19 vaccination program refers to all paid and unpaid persons who work in or travel to VHA locations who have the potential for direct or indirect exposure to patients or infectious materials, including body substances (e.g., blood, tissue, and specific body fluids); contaminated medical supplies, devices, and equipment; contaminated environmental surfaces; or contaminated air. These HCP may include, but are not limited to, emergency medical service personnel, nurses, nursing assistants, physicians, technicians, therapists, phlebotomists, pharmacists, health professions trainees (HPTs), contractor personnel, and persons (e.g., clerical, dietary, environmental services, laundry, security, maintenance, engineering and facilities management, administrative, billing, and volunteer personnel) not directly involved in patient care but potentially exposed to infectious agents that can be transmitted from HCP and patients. HCP include all VA licensed and unlicensed, clinical and administrative, paid and without compensation, full- and part-time, intermittent, fee basis employees who are expected to perform any or all of their work at these locations. HCP also includes VHA personnel and contractor personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.